Audio/Video Technician (IT Support Specialist II)

BCTC Real Estate Program

Lexington (KY)

On-site

USD 42,000 - 52,000

Full time

5 hours ago

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Benefits offered by this job

Health insurance

Vision insurance

Dental coverage

Tuition reimbursement/waiver

403(b) employer match

Job summary

Bluegrass Community & Technical College is seeking an Audio/Video Technician (IT Support Specialist II) to install, configure, and maintain AV systems across classrooms and conference spaces. You will support enterprise IT initiatives, assist in project work, and ensure reliable AV and endpoint services for faculty and staff.

The role emphasizes strong customer service, collaboration with ITS teams, and participation in technology upgrades and training efforts.

Qualifications

Bachelor’s degree in IT field and two years’ IT experience or equivalent.
Ability to lift and move AV equipment up to 50 pounds.
Preferred: Bachelor’s degree with four years in audio/video technology.

Responsibilities

Install, configure, maintain, and troubleshoot professional AV equipment (projectors, displays, video conferencing, audio systems).
Support AV-over-IP and network-connected audiovisual systems.
Assist with design, deployment, and upgrades of AV systems and infrastructure.
Program and support room control interfaces and automation systems.
Provide Tier I/II technical support for faculty, staff, and students.
Maintain system diagrams, inventories, configurations, and procedures.

Skills

AV systems

Customer service

End-user support

Windows operating systems

Network troubleshooting

Workstation management

Education

Bachelor’s degree in IT

Four years industry AV experience

Tools

AV equipment

Job description

Audio/Video Technician (IT Support Specialist II)

496822
Lexington
Staff
Full-time
Closing at: Sep 30 2026 - 23:55 EDT
Bluegrass Community & Technical College

Salary Range

$3,490 - $4,363 per month

Contract Term Length

12 Months

Standard Hours

37.5 per week

Work Location

On-Site

FLSA Status

Non-Exempt

College

Bluegrass Community & Technical College

Campus Location

Bluegrass C&TC - Newtown Pike Campus

Department

Information Technology

Benefits

Bluegrass Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

Exceptional health care, vision, and dental coverage for you and your family
Tuition reimbursement/waiver for you, your spouse, and dependents
403(b) retirement plan: a 5% employee contribution receives a 10% employer match
Vacation/Sick Time
Work-Life Balance
9.5 Paid Holidays
2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
Employee Assistance Program

Job Summary

The Audio/Video Technician is responsible for the installation, configuration, maintenance, operation, and support of audio/visual technologies used in classrooms, conference rooms, event spaces, and administrative facilities. This position provides technical expertise in the deployment and troubleshooting of industry-standard AV systems while also supporting broader Information Technology Services initiatives, including end-user support, operating systems, workstation management, network troubleshooting, and technology projects.

The ideal candidate possesses strong technical knowledge of professional AV systems, demonstrates excellent customer service skills, and actively contributes to the support and enhancement of enterprise technology services across the organization.

Job Duties

Install, configure, maintain, and troubleshoot professional AV equipment including projectors, interactive displays, digital signage, video conferencing systems, audio processors, digital mixers, amplifiers, wireless microphones, PTZ cameras, and streaming or recording systems.
Support AV-over-IP and network-connected audiovisual systems.
Assist with design, deployment, and upgrades of AV systems and infrastructure.
Program and support room control interfaces and automation systems.
Provide technical support for meetings, special events, live streaming, commencements, and other campus activities.
Maintain documentation including system diagrams, inventories, configurations, and support procedures.
Coordinate repairs and warranty support with vendors and manufacturers.
Provide Tier I and Tier II technical support for faculty, staff, and students.
Install, configure, and support desktop and laptop computers, printers, mobile devices, and peripherals.
Troubleshoot hardware, software, account, application, and connectivity issues.
Support Microsoft Windows operating systems and basic administration tasks.
Maintain knowledge of current operating systems, endpoint security tools, and deployment technologies.
Deliver exceptional customer service and technical support to users with varying levels of technical expertise.
Work collaboratively with ITS teams, facilities personnel, vendors, contractors, and departmental stakeholders.
Assist in technology training and user education efforts.
Participate in technology projects, system upgrades, and strategic initiatives.
Maintain a professional and customer-focused approach while supporting the organization's mission.
Other duties as assigned

Minimum Qualifications

Bachelor’s degree and two years’ experience in IT field or equivalent

Ability to occasionally lift and move audiovisual equipment, tools, and supplies weighing up to 50 pounds in support of installation, maintenance, and event operations.

Preferred Qualifications