Front Office Supervisor

Grand Hyatt; Vail (CO); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Free meals on shift

Free parking on-site

Sick pay 1h per 30h, up to 48h/yr

Discounted & Complimentary hotel roomN

Medical, Dental, Vision Insurance

Flexible Spending Account

Retirement Savings Plan

Basic Life Insurance

PTO up to 17 days

Opportunities to work around the world

Annual Ski Pass Bonus

Job summary

Grand Hyatt Vail on Gore Creek is seeking a Front Office Supervisor. You will oversee guest registration, promote hotel services and promotions, and support front desk operations in a fast-paced mountain resort environment.

We offer competitive hourly compensation ($22.00–$25.00) with full-time benefits, opportunities for advancement, and a welcoming team focused on hospitality excellence in Vail, Colorado. Join a resort with ski-in/ski-out access and a culture of service.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

Responsibilities

• Oversee guest registration and communication of hotel services and promotions.
• Lead and coach associates, including scheduling, payroll and interviewing.
• Support senior leadership and ensure smooth front desk operations.

Skills

Customer service

Verbal communication

Written communication

Stamina

Front Office ops

Job description

Summary

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service.

We care for people so they can be their best.

Organization- Grand Hyatt Vail

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. The pay range for this position is $22.00-$25.00 per hour. Actual pay will be commensurate with experience.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Medical, Dental, Vision Insurance – (Full-Time colleagues)
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Annual of Season Ski Pass Bonus

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

This application window is anticipated to be open at a maximum of 30 days from July 20th, 2026 – August 19th, 2026 or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit hyatt.com/careers to apply.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.