PBX Operator PRN

HCA Healthcare, Inc.; Reston (VA); Sur place; USD 19 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Comprehensive benefits

Wellbeing support

Time away from work

401(k) match

Employee Stock Purchase Plan

Tuition assistance

Education support

Fertility and family building benefits

Résumé du poste

Reston Hospital Center is seeking a PBX/Switchboard Operator PRN to manage the facility's call center by promptly answering calls and routing them to the correct department, extension, or patient room. You will page individuals via the hospital paging system or beeper system according to policy.

Qualified candidates will have knowledge of Microsoft Office, the ability to use computer systems effectively, and at least one year of clerical experience dealing with the public and telephone contact.

Qualifications

• Demonstrate ability to utilize computer systems effectively to obtain information when requested.
• Microsoft Office and computer proficiency (required).
• Minimum of one (1) year clerical experience working with the public and telephone contact (required).
• Associates Degree (preferred).
• Knowledge of community resources (preferred).

Responsabilités

• Answer incoming calls and route to the appropriate hospital department, extension, or patient room.
• Page individuals using the central paging system or beeper system per policy.
• Maintain knowledge of emergency plans and implement them per policy (Fire, Cardiac Arrest, Infant Abduction, Disturbance, Radiation Contamination, Tornado, External Disaster, Bomb Threats).
• Maintain current knowledge of fire system usage and notify Plant Operations of code red calls during shift via email with actions taken.

Connaissances

Microsoft Office

Clerical experience

Call center experience

Formation

Associates Degree

Outils

Meditech

Description du poste

Hourly Wage Estimate: $14.25 - $17.10 / hour

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/prn-employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a PBX Operator PRN with Reston Hospital Center you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

As a PBX/Switchboard Operator PRN you will function as the call center for the facility by promptly answering incoming telephone calls and accurately routing to the appropriate hospital department, extension, or patient room.

• You will also page individuals using the hospital’s central paging system, or assigned beeper system according to designated policies.
• Maintain and demonstrate current knowledge of all hospital emergency plans and implements them according to policy. Emergency plans include Fire, Cardiac Arrest, Infant Abduction, Disturbance, Radiation Contamination, Tornado, External Disaster, and Bomb Threats and other codes.
• You will maintain current knowledge of fire system usage and notify Plant Operations of any code red calls received during shift via email system identifying actions taken to resolve the code.
• You will maintain a current list of all key hospital personnel, medical staff and the Meditech Physician Directory; List will include name, extension, beeper, and home phone number.

QUALIFICATIONS

• Demonstrate ability to utilize computer systems effectively to obtain information when requested.
• Always maintains proper coverage in department during breaks to insure calls are answered promptly.
• Microsoft Office and computer proficiency (required)
• Knowledge of community resources (preferred)
• Associates Degree (preferred)
• Minimum of one (1) year clerical experience working with the public and telephone contact (required)
• Ability to be scheduled on short notice

Benefits

Reston Hospital Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Reston Hospital Center (https://restonhospital.com/) has provided quality healthcare services since 1986. We give patient's access to trained physicians and advanced technology. Our 230+ bed hospital is one of the region's leading acute care facilities in Reston and the growing Northern Virginia region. We offer a full range of medical services, including 24-hour emergency care. Our hospital specializes in maternal/child health, surgical services on both an inpatient and extensive outpatient basis. We offer urological services including lithotripsy. Our cancer care offers state-of-the-art radiation therapy, rehabilitation therapy programs and a wide array of diagnostic imaging capabilities. Reston Hospital Center is a certified Stroke Center, certified Total Joint Center and the only accredited Chest Pain Center in Northern Virginia. We are the only Hospital in Northern Virginia to receive Joint Commission designation as a Top Performer on Key Quality measures for multiple consecutive years.

At Reston Hospital Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our PBX Operator PRN opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.