PBX Operator (Switchboard) - PT-Evening Shift

St. Peter's Health Partners, Inc.; City of Albany (NY); On-site; USD 22,000 - 29,000; Part time

Job summary

St. Peter's Hospital is seeking a PBX Operator for the evening shift on a part-time basis. You will operate a computerized switchboard, manage multiple lines, and route calls through transfers, paging, conference calls, and overhead paging.

In emergencies, you will initiate paging and coordinate with appropriate personnel promptly. Strong English communication and fast, accurate note-taking are essential to success.

Qualifications

• Must be able to operate a computerized switchboard and handle multiple lines.
• Must have good English communication and clear, calm voice.
• Must possess basic keyboard typing ability and note-taking skills.

Responsibilities

• Direct inbound and internal calls via transfers, paging, and conference calls.
• Initiate appropriate paging and notify personnel during emergencies in a timely manner.
• Document daily and emergency events in the logbook and maintain on-call schedules.

Skills

Switchboard operation

Computerized switchboard

Typing

Clear communication

Emergency paging

Notes/documentation

Education

High School Diploma or equivalent

Tools

Switchboard Console

Job description

Description

PBX Operator (Switchboard) - St. Peter's Hospital - Even Shift - Part Time

• Can use switchboard operation of telecommunication equipment:
• Able to operate a computerized switchboard console.
• Able to perform basic keyboard functions including typing.
• Directs all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
• When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner.

Employment Type

Part time

Shift

Evening Shift

PBX Operator (Switchboard) - St. Peter's Hospital - Even Shift - Part Time

SPHP Is Looking For a Candidate That

• Can use switchboard operation of telecommunication equipment:
• Able to operate a computerized switchboard console.
• Able to perform basic keyboard functions including typing.
• Directs all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
• When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner.

Has Good Communication Skills

• Processes and triages all customer calls in a clear voice using good English.
• Remains calm and maintains professionalism when handling delicate or volatile customers.
• As first respondents to emergencies, responsible for announcing and dispatching appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations.
• Must be well organized with good short-term memory.
• Plays a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations.
• Must be able to take/write clear notes quickly so that they can be retrieved and understood at a later time.
• Able to document necessary information concerning daily and emergency situations in office logbook.
• Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions.
• Will assist in working hours other than scheduled when requested by supervisor.

A High School Diploma or equivalent is required.

Must have switchboard experience.

Pay Range: $16.20 - $20.75

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.