PBX Operator (Switchboard) - Day Shift - Part Time - St. Peter's Hospital

NY_SPHP01 St. Peter's Hospital; City of Albany (NY); Sur place; USD 22 000 - 29 000; Temps partiel

Résumé du poste

Trinity Health is seeking a part-time Day Shift Switchboard Operator to manage telecommunication equipment and direct calls efficiently. The role emphasizes calm communication, quick paging during emergencies, and accurate log documentation.

Requirements include a High School Diploma or equivalent and prior switchboard experience. The position involves on-call flexibility and adherence to hospital paging protocols and safety practices.

Qualifications

• Must have High School Diploma or equivalent.
• Switchboard experience required.
• Good English communication skills and clear voice.

Responsabilités

• Direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
• Initiate appropriate paging and contact personnel during emergencies.
• Document daily and emergency incidents in the office logbook with clear notes.
• Maintain on-call schedules and switchboard-related tasks; assist in off-schedule hours as needed.

Connaissances

Switchboard operation

Computerized switchboard

Typing

Clear communication

Emergency paging/dispatch

Calm under pressure

Formation

High School Diploma or equivalent

Outils

Switchboard console

Description du poste

Employment Type: Part time Shift: Day Shift

Description: SPHP is looking for a candidate that:

• Can use switchboard operation of telecommunication equipment
• Able to operate a computerized switchboard console
• Able to perform basic keyboard functions including typing
• Directs all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
• When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner.
• Has good communication skills: Processes and triages all customer calls in a clear voice using good English.
• Remains calm and maintains professionalism when handling delicate or volatile customers.
• As first respondents to emergencies, responsible for announcing and dispatching appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations.
• Must be well organized with good short-term memory.
• Plays a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations.
• Must be able to take/write clear notes quickly so that they can be retrieved and understood at a later time.
• Able to document necessary information concerning daily and emergency situations in office logbook.
• Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions.
• Will assist in working hours other than scheduled when requested by supervisor.

A High School Diploma or equivalent is required. Must have switchboard experience.

Pay Range: $16.20 - $20.75 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.