PBX Operator - Hotel

The Crescent Hotels Group; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

The Crescent Hotels Group is seeking a Receptionist in Houston, Texas, responsible for promptly answering telephone calls, greeting callers, and managing emergency communications.

Ideal candidates will have the ability to transcribe messages, operate a call system, and maintain composure in high-stress situations. Responsibilities also include paging guests, answering inquiries, and providing timely responses to security and guest service requests.

This position is critical for ensuring smooth hotel operations and guest satisfaction.

Responsibilities

• Promptly answer telephone calls and greet callers.
• Transcribe complete messages and verify their accuracy.
• Receive and confirm wake-up call information.
• Page guests using the public address system.
• Act as dispatcher for security and guest services.
• Answer basic inquiries like time and outlet hours.
• Handle emergency calls and document details.
• Stay calm and polite during emergencies.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Job description

Description

ESSENTIAL JOB FUNCTIONS:

1. Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.
2. Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.
3. Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.
4. Page guests and patrons using the public address system in a courteous and clear manner.
5. Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
6. Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.
7. Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details.
8. Remain calm and polite especially during emergency situations and/or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.
9. Comply with attendance rules and be available to work on a regular basis.
10. Perform any other job related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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