PBX Operator *IN OFFICE*

Enchantment Resort; Sedona (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Enchantment Resort in Sedona, AZ seeks an on-site Front Desk/Telephone Operator to deliver courteous phone and radio service to guests and staff. You will transfer calls, take messages, log communications, and coordinate with departments to resolve guest requests.

Responsibilities include daily PBX reporting, updating arrivals, and preparing key packets for the 2nd shift, while upholding resort standards and AAA/Mobil guidelines.

Qualifications

• High school diploma or equivalent is required.
• Prior PBX experience preferred.
• Good telephone voice and attention to detail.
• Basic clerical skills and computer systems knowledge.
• Ability to multi-task multiple priorities.

Responsibilities

• Provide courteous telephone and radio service to guests and employees.
• Answer calls, transfer to correct extension, and take messages.
• Log messages in Visual One and relay info to departments.
• Run daily PBX reports and track guest arrivals.
• Prepare key packets for the 2nd shift.
• Adhere to property standards and brand guidelines.
• Notify front desk of guest arrivals and package logs.

Skills

Telephone etiquette

Clerical skills

Detail oriented

Multi-tasking

Computer literacy

Excellent listening

Education

High school diploma or equivalent

Tools

Visual One

PBX

Job description

How you will enjoy your day

Provides professional, courteous telephone and radio service to both guests and employees. This position is on-site and is not remote.

Work Performed

1. Answers the telephone with appropriate greetings and transfers call to correct extension.
2. Takes messages accurately and logs them in Visual One.
3. Relay pertinent messages immediately to guests or staff.
4. Communicates with all departments via the telephone, email and/or radio.
5. Relays guest requests and problems to correct department and follows up.
6. Runs daily reports for PBX and other departments.
7. Records arrivals as noted by the Front Gate.
8. Notifies front desk of guest arrivals.
9. Completes guest request log with follow-up to all departments.
10. Logs all incoming packages on the package log.
11. Prepares key packets for 2nd shift.
12. Adheres to standards of property and standards of leading, triple A and Mobil.
13. Other duties as assigned.

Supervision Exercised

None

Supervision Received

Front Office Manager, Guest Services Manager and Resort Manager.

Responsibility & Authority

1. Provides courteous, friendly and helpful telephone service to all guests and employees.
2. Informs appropriate department of guest issues and follows up to ensure resolved.

Minimum Requirements

High school diploma or equivalent. Prefer prior PBX experience. Must have a good telephone voice and be detail oriented. Requires basic clerical skills, including filing, as well as knowledge of computer systems. Must have a basic knowledge of standard office machines. Ability to multi-task many priorities at one time.

Physical Requirements

• Lifting Up to 20 Pounds
• 95% Sitting
• 5% Standing and walking
• Excellent Hearing
• Manual Dexterity
• Must Read Computer Screen/LED Readout on Console from 1-3 Feet
• Not Claustrophobic as will work in small space