PBX Operator

Wellstar Health System; Roswell (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System in Georgia is seeking a PBX/ switchboard operator to manage the main hospital line, assist patients and visitors, and support emergency communications. This role emphasizes professional communication, rapid call routing, and helping maintain orderly information flow across departments.

The candidate will work under the PBX Supervisor, handling a high-volume call center environment, and participate in drills and mandatory meetings to ensure top-quality patient service and

Qualifications

• 12 months call center or customer service experience preferred in a health care setting
• Excellent customer service skills and strong written and verbal communication
• Clear and professional voice for calls and announcements; proficient with basic computer systems

Responsibilities

• Timely answering of all calls at the main hospital line
• Maintain composure under stressful situations and prioritize CODE calls
• Route calls to the correct location without delay and document unusual volumes
• Act as hospital greeter and assist guests with directions and information
• Assist with staff training, drills, and performance improvement activities
• Attend mandatory staff meetings and participate in safety protocols

Skills

Customer service

Verbal communication

Written communication

Professional voice

Basic computer skills

Problem solving

Active listening

Positive attitude

Education

High school diploma

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Various (United States of America)

Job Summary

Functions under the direction of the PBX Supervisor or designee. Responsible for the functions of the switchboard and patient information areas. This includes the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes etc. Direct visitors, guests and family members to their requested destinations. May be called upon to assist with monitoring/putting away supplies, retrieving mail, updating directory/manual, training and representing our department as pertains to performance improvement (PI). Maintain a high level of professionalism and customer service, which supports the Wellstar's system customer service initiatives. May be called upon to perform other duties and responsibilities as required.

Core Responsibilities And Essential Functions

Quality Safety

• Timely answering all phone calls received at the main hospital line
• Ability to maintain composure under stressful situations
• Prioritize calls to the CODE phone over all other assignments
• Document all calls outside normal inquiry and routing volumes
• Participate in all Emergency Announcements and follow departmental emergency protocol Customer Service
• Project a positive attitude both in person and over the phone
• Able to route calls to the correct location without delay
• Maintain professional appearance at all times
• Maintain courteous and friendly demeanor towards all customers
• Serve as hospital greeter
• Assist all customers on way finding throughout the campus General
• Attend Mandatory staff meetings
• Complete annual assessment and education
• Participate on hospital drills
• Train new hires on the role and assigned job functions
• Participate in holiday rotation
• Other duties as assigned

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Required Minimum Education

High school diploma Required and

Required Minimum Experience:

12 months call center or customer service experience, preferably in a health care setting Required

Required Minimum Skills

Excellent customer service skills, excellent written and verbal communication skills, must possess a clear and professional voice for calls and announcements, must be proficient in basic computer skills and systems utilized by the Communicative Services Department.

Able to work in a high-volume area, detail oriented and possess problem-solving skills.

Demonstrated professionalism, effective communication skills and active listening skills.

This individual must project a positive attitude via the phone and in person.