Emergency Department Command Center Tech (FT Nights)

Wellstar Health System; Marietta (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

Wellstar Kennestone Hospital in Marietta, GA seeks an Emergency Department Command Center Tech for FT Nights. You will manage communications with prehospital providers and coordinate hospital response under the direction of the ED Patient Flow Coordinator and EMS Coordinator.

The role focuses on EMS liaison, bed coordination, and real-time patient flow management, requiring clear communication, situational awareness, and the ability to multitask in a high-stress ED environment.

Qualifications

• Minimum 2 years in the pre-hospital arena or emergency department.
• Certification in BLS and EMT at hire or required upon hire.
• Experience with EMS communications and hospital ED operations is preferred.

Responsibilities

• Communicates with EMS agencies, Fire Departments and Police.
• Document EMS communications in the designated system and relay requests to the ED physician.
• Notify Patient Flow Coordinator when pre-hospital patients require a hospital response.
• Coordinate bed assignment with nursing and manage ED tracking board for EMS patients.
• Enter EMS data into the electronic medical record and manage diversion/status updates.
• Complete logs and assist ED leadership with EMS call data.

Skills

Clear speaking voice

English medical terminology

Phone communication

Multi-tasking

Customer service

Education

High School Diploma / GED

Nursing certificate

EMT-BASIC / EMT-INTERMEDIATE / EMT-ADV / NREMT

BLS - Basic Life Support

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Night (United States of America)

About The Facility

Learn more about Wellstar Kennestone Hospital, including our teams, culture, and campus environment:

https://careers.wellstar.org/us/en/kennestone-facility-landing-page

Job Summary

Emergency Department Command Center Tech (FT Nights)

Manages communications from prehospital providers for Wellstar Emergency Departments (ED). Effectively coordinates hospital response to the needs of the pre-hospital patient under the direction of the ED Patient Flow Coordinator and EMS Coordinator.

Core Responsibilities And Essential Functions

Communicates with pre-hospital providers (Emergency Medical Services, Fire Departments, Police)

• Document EMS communications in designated communication tool
• Relay order requests from EMS providers to the ED Physician. Advocate for the pre-hospital patient. Coordinate direct communication with physician when indicated or requested.
• Notifies Patient Flow Coordinator when the pre-hospital patients condition warrants a response from the hospital before they arrive. Activation of teams, clearing of rooms, security response, and escalation of orders.
• Obtain enough information from incoming EMS units to elevate treatment and destination decisions.
• Coordinates patient bed assignment with nursing. Blocks beds on the ED tracking board for EMS patients as per Patient Flow Coordinator or designee.

Maintains records as required by regulating agencies

• Enters pre-hospital information into the electronic medical record, to include EMS agency, patient age/sex, complaint, vitals, treatment provided, and special circumstances.
• Accepts EMS trip sheets for patients no longer in the ED. Forwards trip sheets to the appropriate patient care area.
• Communicates available resources to EMS providers and governmental agencies. Enter diversion status into Diversion Web Sites as directed by the ED Patient Flow Coordinator / ANM/ Manager/ or Director. Communicate diversion status directly to EMS via phone or automated system.
• Appropriately completes logs as directed. Logs include, but are not limited to the Trauma log book, diversion entries, incoming transfer referrals, hourly trauma diversion, ER to ER physician referrals, and STEMI alerts.
• Consult ED Physician/Patient Flow Coordinator on all potential diversion patients.

Assumes Responsibilities For Other Duties Assigned By Management

• Forwards concerns or questions about EMS delivery of care to the EMS Coordinator.
• Provides summary reports to the EMS Coordinator or ED leadership including number of EMS calls.
• Maintains paper supplies, work area, radio communication equipment.
• Maintains a clean EMS entrance. Cleans EMS backboards/equipment and maintains appropriate EMS linen levels.

Maximize communication with the EMS community.

• Monitor local Fire/EMS radio frequencies in order to maintain awareness of what is going on in the community.
• Notify Patient Flow Coordinator about communication from Weather Radio or critical incidents in the community (mass casualty, potential HAZMAT, natural disasters, etc.)

Uses mass notification programs to activate team responses for the following:

• Trauma patients
• HAZMAT, Plan Orange
• Diversion status for EMS
• Stroke patients/ stroke intervention patients
• Disaster, Plan Delta

Performs other duties as assigned

Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education

• High School Diploma / GED General or Other / Certificate Nursing

Required Minimum License(s) And Certification(s)

All certifications are required upon hire unless otherwise stated.

• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
• EMT-BASIC - EMT-BASIC or EMT-INT - EMT-Intermediate or EMT-ADV - EMT-Advanced or NREMT - NREMT or PARA - Paramedic

Required Minimum Experience

Minimum 2 years in the pre-hospital arena or emergency department Preferred

Paramedic Certification And Experience Preferred

Cardiac monitoring experience as a Paramedic Preferred

Required Minimum Skills

Experience as a 911 dispatcher preferred, PBX skill Preferred

Clear speaking voice, command of the English language, excellent phone communication skills, strong background in medical terminology, keyboard skills, ability to multi-task, superior customer service skills

Successfully complete and remain current with clinical competencies

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.