PBX Operator

Omni Nashville; Nashville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant hotel environment that celebrates Nashville's music culture! This dynamic role at a leading hotel offers competitive wages, benefits, and opportunities for growth. You will be the welcoming face of the hotel, assisting guests with their needs and ensuring a memorable stay. If you thrive in a fast-paced setting and are passionate about customer service, this position is perfect for you. Embrace the chance to work in a respected establishment where your contributions are valued and rewarded.

Benefits

Competitive wages

Paid time off

Hotel stay discounts

Comprehensive training

Mentoring

Dynamic work environment

Qualifications

• Prior customer service experience is required.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Handle all incoming communication and assist guests courteously.
• Maintain 4-Star / 4-Diamond guest service standards.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Tools

Opera

Alice

Micros POS

Synergy

ISD Firepanel

Two-Way Radio Dispatch

Job description

Location

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd., it is across from the new Music City Center. The hotel features natural materials, exposed steel, and regional limestone, integrating an expanded Country Music Hall of Fame and Museum. The hotel offers a modern design with shared meeting and entertainment spaces, along with new restaurants and retail venues in downtown Nashville.

Our associates enjoy a dynamic work environment, comprehensive training, mentoring, and a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, Omni Nashville may be your ideal workplace.

Job Description

Join Omni Nashville Hotel for competitive wages, benefits, growth opportunities, paid time off, and hotel stay discounts! If hospitality and service excite you, apply today!

This role involves handling all incoming communication, assisting guests and staff courteously and professionally, in line with Omni Standards.

Responsibilities

• Utilize phones, radios, and alarm systems effectively within Ideal Services.
• Be familiar with systems like Opera, Alice, Micros POS, Synergy, SALTO, Two-Way Radio Dispatch, and ISD Firepanel.
• Understand parking procedures.
• Take In-Room Dining orders and enter them into MICRO’s POS system.
• Follow up on guest requests and concerns, adhering to service recovery protocols.
• Execute Ideal Services/PBX scenarios according to standards.
• Protect guest confidentiality and room key access following SOPs.
• Understand check-in/check-out procedures.
• Maintain 4-Star / 4-Diamond guest service standards.
• Be familiar with hotel rate plans, codes, and reservation procedures.
• Know hotel amenities and facilities, including Internet, programs, laundry, pools, meeting spaces, and parking.
• Understand interdepartmental relationships.
• Be aware of local attractions and businesses.
• Handle reservations and special packages.
• Greet guests warmly via phone and radio, direct calls appropriately, and respond to guest questions and concerns promptly.
• Respond calmly to emergencies and alarms, contacting management and following procedures.
• Enter alerts into Opera and Synergy, follow up to resolve issues.
• Manage packages, faxes, and deliveries efficiently.
• Deliver wake-up calls professionally and on schedule.
• Follow safety, security, and company policies; maintain professional appearance and confidentiality.

Qualifications

• Prior customer service experience required.
• Strong communication, computer, and organizational skills.
• Excellent service and problem-solving abilities.
• Professional appearance and attitude.
• Flexible with shifts, including weekends and holidays.
• Ability to lift up to 30 pounds and stand, walk, or sit for extended periods.
• Repetitive motion skills for phone and computer use.

Omni Hotels & Resorts is an equal opportunity employer. For assistance applying, contact [e-mail].