Console Operator - PBX - Part-time

Licking Memorial Health Systems; Newark (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare organization is seeking a dedicated individual to join their team in a vital role. This position involves operating a multi-trunk telephone console and public address system, ensuring effective communication during emergencies. You'll be a key player in maintaining safety by monitoring alarms and security cameras while assisting visitors and staff. Join a compassionate team committed to community health and make a meaningful impact in the lives of patients and their families. If you thrive in a fast-paced environment and possess strong attention to detail, this opportunity is perfect for you.

Qualifications

• Strong attention to detail and ability to prioritize tasks.
• Effective communication with diverse callers and staff.

Responsibilities

• Operate a multi-line telephone console and PA system for emergency announcements.
• Monitor safety cameras and assist visitors with patient information.

Skills

Basic typing skills

Attention to detail

Understanding of medical terminology

Effective communication skills

Ability to handle high-pressure situations

Education

High School diploma or equivalent

Tools

Amtelco software

Job description

Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization dedicated to improving the health and well-being of our community. With a history dating back to 1898, LMHS offers a comprehensive range of patient care services, including emergency medicine, home healthcare, and specialized medical fields such as cancer, heart health, maternity, and mental wellness.

Joining the LMHS team means becoming a vital part of your local community hospital. It is more than just a job; it is an opportunity to impact the health of friends, family, and neighbors. Our commitment to diversity, equity, and inclusion ensures respectful and compassionate care for all. We focus on patient safety, utilize state-of-the-art technology, and employ a team of highly trained professionals dedicated to community health.

Position Summary

This role requires skills to operate a multi-trunk telephone console, computer equipment, and the public address system for announcements and paging. Responsibilities also include monitoring alarms and security cameras under the supervision of the department manager.

Responsibilities

• Operate a multi-line telephone console and PA system for emergency announcements.
• Notify appropriate personnel such as Hospital Police, Plant Operations, and Safety Director as needed.
• Use radio communication and dispatch couriers across multiple locations.
• Process calls and pages accurately using Amtelco software for the Physician Answering Service and hospital staff.
• Monitor safety cameras throughout the hospital and grounds.
• Perform data entry for HIS, PBX, and PC software applications.
• Assist visitors and callers with patient information and directions.
• Multi-task effectively to meet department benchmarks.
• Maintain positive relationships with co-workers and hospital departments.
• Adhere to hospital policies and procedures, utilizing the Employee Portal for information.
• Align personal performance with LMH Mission and Vision.

Requirements

• Basic typing skills, attention to detail, and understanding of medical terminology.
• Knowledge of hospital policies, procedures, and troubleshooting.
• Effective communication skills with diverse callers and staff.
• Ability to answer and prioritize calls efficiently, handle high-pressure situations, and relay details accurately.
• High School diploma or equivalent.

Licking Memorial Health Systems is an equal opportunity employer committed to compliance with all applicable laws. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, parental status, national origin, age, disability, or other protected factors.

Qualifications

Behaviors

• Detail Oriented: Capable of executing tasks with thorough attention to detail.
• Team Player: Works effectively within a team environment.

Motivations

• Flexibility: Motivated to perform well with the ability to set personal schedules and goals.

We are an equal opportunity employer. Applicants will be notified of their rights under federal employment laws, including the "Know Your Rights" notice from the Department of Labor.