PBX Operator

Omni Hotels & Resorts; Nashville, South Saint Paul (TN, MN); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking a friendly PBX Operator to join their dynamic team in Nashville. This role involves managing all incoming communication, assisting guests, and ensuring exceptional service standards are met. With a focus on guest confidentiality and effective communication, you will play a key role in enhancing the guest experience. If you are passionate about hospitality and thrive in a fast-paced environment, this opportunity offers a chance to grow within a vibrant hotel setting that celebrates Nashville's rich music culture.

Qualifications

• Prior customer service experience required.
• Strong communication and organizational skills needed.

Responsibilities

• Operate phones, radios, and alarm systems effectively.
• Manage parking procedures and assist with check-in/check-out.

Skills

Customer Service

Communication Skills

Organizational Skills

Computer Skills

Tools

Opera

Alice

Micros POS

Job description

PBX Operator

Location: US-TN-Nashville

Requisition ID: 2025-122897

Category: Front Office Operations

About the Hotel

The Omni Nashville Hotel offers an authentic Nashville experience, located across from the Music City Center and integrated with the Country Music Hall of Fame and Museum. The hotel features modern design elements inspired by Nashville's vibrant music culture and offers a dynamic work environment with growth opportunities and employee benefits.

Job Description

We are seeking a friendly, motivated individual passionate about hospitality to handle all incoming communication, assist guests and associates, and provide exceptional service in accordance with Omni Standards.

Responsibilities

• Operate phones, radios, and alarm systems effectively.
• Familiarize with all systems related to Ideal Services (Opera, Alice, Micros POS, etc.).
• Manage parking procedures and take In-Room Dining orders.
• Follow up on guest requests and concerns, adhering to service recovery processes.
• Protect guest confidentiality and manage guest information securely.
• Assist with check-in/check-out procedures and uphold 4-Star/4-Diamond service standards.
• Understand hotel rate plans, amenities, facilities, and local attractions.
• Answer calls and radios warmly, direct inquiries appropriately, and handle emergency situations calmly.
• Manage packages, faxes, wake-up calls, and system alerts accurately and timely.
• Follow safety, security, and company policies, maintaining professional appearance and confidentiality.

Qualifications

• Prior customer service experience required.
• Strong communication, computer, and organizational skills.
• Ability to work various shifts, including weekends and holidays.
• Physical ability to lift up to 30 pounds and stand or walk for extended periods.

Omni Hotels & Resorts is an equal opportunity employer. For applicants requiring assistance, please contact [e-mail].