PBX Operator

The Resort at Longboat Key Club; Longboat Key (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading resort in Florida as a Front Desk Agent, where you'll create exceptional first impressions for guests. In this dual role, you'll manage check-ins and provide information while employing strong interpersonal skills to ensure guest satisfaction. This position offers a competitive hourly wage, various health benefits, and opportunities for growth within the company.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Friends and Family Discount

Qualifications

• Previous customer service experience is essential.
• Exceptional interpersonal and communication skills.
• Experience in conflict resolution is desired.

Responsibilities

• Greeting guests and making them feel welcome.
• Administering check-ins and check-outs.
• Diffusing conflict or tense situations with guests.

Skills

Interpersonal skills

Conflict resolution

Time management

Communication

Listening skills

Education

High school diploma or GED

Job description

This is a dual role position for PBX operatorand Front Desk Agent. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. Must be flexible, hours 7am-3pm & 3pm-11pm. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.This is a dual role with some PBX operator shifts.

Compensation: $16.00 - $18.00 / hour

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.