PBX Operator / Front Desk Reception

Kindred Healthcare; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization seeks a Telephone Operator in Tampa to efficiently manage communication through a switchboard. You will provide essential assistance to staff and visitors while ensuring a smooth operation of incoming and outgoing calls. This role requires a high school diploma and proficiency in English, supporting our commitment to high-quality patient care.

Qualifications

• Must read, write and speak fluent English.
• High school diploma or equivalent required.

Responsibilities

• Operates telephone switchboard for relaying calls and greeting visitors.
• Screens and takes messages for staff and doctors.
• Pages emergency alerts and assists in hospital functions.

Skills

Fluent English

Good attendance

Education

High school diploma or equivalent

Job description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• Operates a console telephone switchboard in order to relay incoming, outgoing and interoffice calls. Greets and receives visitors and directs as appropriate

Essential Functions

• Courteously answers, routes and screens outside calls to the proper department or extension number, transfers calls, takes accurate messages and/or holds calls when necessary
• Answers and screens in-house calls in order to take phone messages for doctors and staff personnel, requests for pages and to complete calls for patients who may need assistance
• Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed
• Pages code blue, fire alerts, stat calls, emergency calls, physicians, and staff, per protocol
• Informs appropriate personnel of meetings, fire drills, disaster drills and other hospital functions by announcing them over the intercom
• Maintains a file of hospital personnel and departments by name and extension number as well as phone numbers of hospitals within the area
• Maintains an alphabetical and numerical log of patient names, room numbers and telephone extensions in order to expedite the relaying of calls
• Monitors emergency patients when entering the hospital main entrance
• Notifies clinical manager when necessary
• Receives disaster information, notifies proper personnel and departments
• Signals all clear when appropriate

Knowledge/Skills/Abilities/Expectations

• Approximate percent of time required to travel: 0%
• Must read, write and speak fluent English
• Must have good and regular attendance
• Performs other related duties as assigned

Education

• High school diploma or equivalent

Licenses/Certifications

• None

Experience

• None