PBX Operator

St. Rose Dominican Siena; Henderson (NV); On-site; USD 34,000 - 48,000; Full time

Job summary

St. Rose Dominican Siena is seeking a PBX Operator to oversee the hospital's communications and security systems, including switchboard operations and call handling in Henderson, NV.

Ideal candidates demonstrate calm, professional communication under pressure and a commitment to service excellence in line with the hospital's mission and Core Values.

Qualifications

• High School diploma or GED with PBX or multi-line experience.
• Prior customer service experience preferred.

Responsibilities

• Answers in-coming and out-going telephone lines efficiently using a PBX system.
• Transfers calls accurately and promptly with proper identification.
• Promotes courteous telephone communications and treats callers with respect.
• Assists with quality assurance procedures as needed.
• Notifies supervisor or Director of any problems encountered.
• Works effectively in a team environment to meet productivity standards.

Skills

PBX system experience

Customer service

Communication skills

Education

High School diploma or GED

Tools

Multi-line PBX

Job description

Job Summary and Responsibilities

As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems.

Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication.

Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.

• Answers in-coming and out-going telephone lines efficiently and expediently, using a ' touch and transfer ' procedure, using multi-line PBX system.
• Proficiently creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly.
• Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions.
• Assists with Quality Assurance procedures as needed.
• Communicates all problems encountered to supervisor or Director.
• Willing to work in a team environment to accomplish productivity standards.

Job Requirements

Required

• High School Graduate General Studies and Previous PBX or multi-line experience, or
• High School GED General Studies and Previous PBX or multi-line experience

Preferred

• Previous customer service experience

Where You'll Work

Hello Humankindness

Join Siena Hospital: Impacting Lives, Locally and Nationally

At Siena Hospital, you'll become an integral part of Dignity Health Nevada, the only not-for-profit, faith-based healthcare system in the region. For over 70 years, guided by the Adrian Dominican Sisters' inspiring vision, we have proudly delivered compassionate, high-quality care to the Henderson and Las Vegas communities, always prioritizing the needs of the underserved.

Our modern Siena Campus, a 326-bed acute care hospital, opened in 2000. It significantly expanded the vital services initially established by our Rose de Lima Campus, effectively meeting the evolving healthcare needs of our growing community.

Your impact, however, extends far beyond our local communities. We are also a proud member of CommonSpirit Health, a national leader operating over 2,200 care sites across 24 states. This vast network provides unparalleled opportunities for professional growth, continuous learning, and making a profound difference on a grander scale, collectively impacting nearly 1 in 4 U.S. residents.

If you are driven by an unwavering commitment to social justice, passionate about achieving health equity for all, and eager to contribute your talents to new, innovative ways of delivering compassionate care within a deeply collaborative and supportive environment, then your search ends here. Welcome to Siena – and welcome to a career of meaningful impact.