PBX Operator

Emeline; Charleston (SC); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

PTO and PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

Company-matched 401k

Student loan repayment

Job summary

Emeline in Charleston seeks a friendly PBX Operator to manage the hotel’s switchboard, handling reservations, information requests, and guest concerns with courteous professionalism. You will relay messages, coordinate with departments, and contribute to a smooth guest experience.

We value clear communication, attentiveness, and the ability to juggle multiple calls while maintaining a welcoming demeanor. Eligible team members receive a variety of benefits as part of the Makeready collection.

Qualifications

• Attentive, approachable personality.
• Ability to handle multiple tasks simultaneously.
• Excellent communication with guests and team members.

Responsibilities

• Operate the hotel’s communication systems in an efficient, courteous and professional manner.
• Follow up and follow through in resolving guests’ concerns and requests; respond to inquiries regarding reservations and hotel information.
• Answer all incoming calls promptly in the prescribed manner.
• Follow through in resolving guest problems and/or requests courteously and accurately.

Skills

Attentive personality

Multitasking

Clear communication

Tools

Phone systems

Job description

Traveled, compelling, authentic. Emeline offers innovative dining, cozy gathering places, curated retail, classic event space and gracious guest rooms - marked by layers of experience, thoughtful surprises and an unmistakable sense of place.

In search of a friendly phone voice! A PBX Operator promptly and efficiently answers incoming calls on the hotel switchboard regarding reservations, hotel information, or guest concerns while maintaining a courteous and professional demeanor. This person takes great satisfaction in making guests happy and communicates clearly and accurately with other departments to ensure that guest requests or problems are resolved.

Requested Tasks

• Operate the hotel’s communication systems in an efficient, courteous and professional manner
• Follow up and follow through in resolving guests concerns and/or requests courteously and accurately -Responds to inquiries regarding reservations, hotel information and guest concerns
• Answer all incoming calls promptly in the prescribed manner
• Follows through in resolving guest problems and/or requests courteously and accurately

Requested Capabilities

• Attentive and approachable personality
• Ability to handle multiple tasks simultaneously

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.