Sr Mgr, Operator Svcs/Info Systems Coord

adventhealth; Orlando (FL); On-site; USD 66,000 - 122,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Orlando, FL, seeks an IS Coordinator to ensure accurate emergency communications, manage main switchboard operations, and lead staff through code procedures and system failures.

You will oversee education and competency dissemination, coordinate access and position control, and participate in emergency management activities, while maintaining compliance with policies and providing reliable telecom support.

Qualifications

• 2+ call center experience
• 2+ call center experience with high call volume activity averaging 200,000+ calls monthly
• 2+ leadership experience
• 3+ leadership experience
• Leadership experience including mentoring and accountability

Responsibilities

• Oversee main switchboard communications and emergency code responses.
• Coordinate IS access and position control requests for staff.
• Lead and supervise staff to ensure policies and procedures are followed.
• Contribute to Emergency Management committee and support quarterly exercises.

Skills

Organizational skills

Analytical skills

Problem solving

Communication

Microsoft Office

Staff development

Adult learning principles

Change management

Presentation skills

Budgeting

Education

Associate

Bachelor's

Tools

Microsoft Office

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

601 E ROLLINS ST

City:

ORLANDO

State:

Florida

Postal Code:

32803

Job Description:

Ensures accurate and immediate communication of emergency codes. Initiates decisions and implements conversion to back-up phone systems as appropriate. Delegates, supervises, and motivates staff to ensure safe and successful operation of main switchboards. Ensures required education and competencies are disseminated and completed. Ensures employees follow policies and processes for emergency codes and tools are updated for accurate communication. Participates in the Emergency Management committee and supports quarterly emergency code exercises. Functions as IS Coordinator, assigning system access and processing position control requests for employees. Other duties as assigned. Oversees main switchboard communications, including emergency code responses and after-hours coordination of equipment/system failures.

Knowledge, Skills, and Abilities:

• Self-motivated with strong organizational skills and excellent analytical and problem-solving skills [Required]
• Ability to be responsive to ever-changing matrix of hospital needs and act accordingly [Required]
• Ability to meets deadlines while working in a fast-paced, dynamic environment and [Required]
• Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels of staff [Required]
• Effective computer skills, particularly Microsoft Office (Outlook, Word, Excel, PowerPoint) [Required]
• Ability to assist in staff development, HR issues, and evaluations [Required]
• Knowledge and understanding of adult learning principles [Required]
• Innovation of best practices, process development and management, and change management [Required]
• Knowledge of telecom phone systems, applications and equipment [Preferred]
• Ability to create presentations and present the content to all levels of staff [Preferred]
• Ability to give oral presentations as the need warrants [Preferred]
• Financial budgeting, labor management and statistical reporting [Preferred]

Education:

• Associate [Required]
• Bachelor's [Preferred]

Field of Study:

• in related field
• in a related field

Work Experience:

• 2+ call center experience [Required]
• 2+ call center experience with high call volume activity averaging 200,000+ calls monthly [Preferred]
• 2+ leadership experience [Required]
• 3+ leadership experience [Required]
• Leadership Experience to include effective mentoring, accountabilities and discipline [Preferred]

Additional Information:

N/A

Licenses and Certifications:

N/A

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$65,622.66 - $122,055.21

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.