NIGHT AUDIT SUPERVISOR/FRONT DESK SUPERVISOR OVERNIGHT

Marriott-International; Kendall (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

Paid Time Off

401K

Parking and Metro Reimbursement

Travel Perks and Benefits

Recognition and Rewards

Holiday pay

Free Meals

Free uniforms

Free life insurance

Free short-term disability

Exclusive Discounts via LifeMart

Job summary

MDM Hotel Group is seeking an Overnight Night Audit Supervisor/Front Desk Supervisor to oversee hotel operations during the overnight shift at Marriott Miami Dadeland. You will supervise associates, ensure SOP adherence, and manage nightly checklists, cash handling, and guest issues with a focus on service quality.

The role emphasizes leadership during overnight hours on-site, handling emergencies, and maintaining backups and communication with departments to optimize revenue and guest

Qualifications

• Knowledge of SOPs and JW Marriott Standards.
• Ability to lead and direct associates on overnight shifts.
• Familiarity with reservations and group files (MARSHA).

Responsibilities

• Know your product and stay current with SOPs per JW Marriott Standards.
• Report to work on time and in uniform (nametag).
• Provide leadership and direction to all associates.
• Know night audit responsibilities and manage checklists and shift work.
• Adhere to cash handling procedures and check cashing policy.
• Follow fire alarm, bomb threat and medical emergency procedures.
• Maintain backups of critical systems and rotate backups weekly.
• Maintain open relationships with all departments and maximize hotel revenue.

Job description

NIGHT AUDIT SUPERVISOR/FRONT DESK SUPERVISOR OVERNIGHT

6 days ago Requisition ID: 4997

Salary Range: $20.00 To $20.00 Hourly

Location:

Marriott Miami Dadeland | 9090 S Dadeland Blvd Miami Fl 33156 USA

Begin

• Explore a career in hospitality
• People taking care of people
• Have flexibility in your career
• Be an influencer in the industry

Do your best work, begin your purpose, belong to an amazing team and become the best version of you.

Compensation: Hourly

Schedule: Full-Time

Position Type: Non-Management

Work setting : on-site

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• Exclusive Discounts via LifeMart
• …and much more!

JOB SUMMARY

Serves as the Hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided during the overnight shift. Represents hotel management in resolving any guest or hotel-related situation. Personally assists in resolving any issues and completing tasks.

JOB SPECIFIC TASKS

• To know your product, be accountable for all S.O.P.’s and the latest update in accordance to JW Marriott Standards.
• Report to work on time and in uniform (including nametag).
• To provide leadership and direction to all associates.
• To know all the night audit responsibilities.
• Ensure all checklists and shift work is completed.
• Adheres to proper cash handling procedures and the check cashing policy.
• Know procedures in the event of a fire alarm, bomb threat, guest medical emergency and employee medical emergency.
• Maintain a backup of critical systems, maintaining a 7-day rotation, ensuring that all backup tapes are maintained in a safe place.
• Check on supplies when needed, notify Night Manager for any items to purchase.
• Maintain open relationships and communication with all departments.
• Maintain productivity levels and ensure to maximize hotel revenue.
• Report all malfunctions to your superior and document the problem.
• Ability to handle all guest situations as they occur.
• Assist in the training and implementation of existing and new applications.
• Be familiar with group resumes, routing procedures and all information in group files.
• To understand the basic functions of MARSHA and how reservations are booked.
• Exercise and understand the purpose of empowerment.

All auditors are expected to carry out all reasonable requests by management, which the associate is capable of performing.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.