EMPOWER GXP COORDINATOR

Marriott Miami Dadeland; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

Paid Time Off

401K

Parking and Metro Reimbursement

Travel Perks and Benefits

Recognition and Rewards

Growth Opportunities

Holiday pay

Free Meals

Free uniforms

Free life insurance

Free short-term disability

Job summary

Marriott Miami Dadeland oversees GXP platform usage across the hotel to manage guest inquiries via chat and ensure timely closure of CEC cases. You will coordinate with Bellperson, Housekeeping, Engineering, F&B, and Loss Prevention to resolve guest requests and follow up to guarantee satisfaction.

As a GXP champion, you will train and motivate colleagues, drive compliance with Marriott standards, and foster collaboration to enhance guest experiences and service quality.

Qualifications

• Experience using GXP system to manage guest interactions and inquiries.
• Ability to train and coach team members on guest service processes.
• Strong communication and interpersonal skills for cross-department collaboration.

Responsibilities

• Oversee GXP platform usage hotel-wide across all departments.
• Answer guest inquiries via GXP chat and ensure timely resolution of CEC cases.
• Coordinate with departments (Bellperson, Housekeeping, Engineering, F&B, Loss Prevention) to fulfill requests.
• Train and motivate staff on GXP/GPS usage and act as GXP champion for the property.
• Ensure compliance with Marriott standards and drive guest satisfaction.

Skills

GXP platform knowledge

Guest relations

Training & coaching

Communication skills

Tools

GXP software

Job description

Marriott Miami Dadeland | 9090 S Dadeland Blvd Miami Fl 33156 USA

Compensation: Hourly

Schedule: Full-Time

Position Type: N-Management

Belong

• Be a part of an inclusive environment
• Be your authentic self
• Be a part of something bigger than you
• Be a part of a community far beyond our walls

Become

• We go where you want to go
• Achieve both career goals and life goals
• Adapt and grow
• Thrive on challenge and growth

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• …and much more!

JOB SUMMARY

Oversee GXP platform usage hotel-wide across all departments. Answer all guest inquiries via GXP chat. Monitor and own all CEC cases from Marriott to ensure they are closed within the required timeframe. Contact appropriate individuals or departments (e.g., Bellperson, Housekeeping, Engineering, F&B, Loss Prevention, etc.) as necessary to resolve guest calls, requests, or problems. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Work closely with Rooms Controller and Guest Relations Manager to identify all guest preferences via GPS to enhance guest experience. Assist management in training, motivating, and coaching employees on GXP/GPS usage; and serve as a GXP champion for the property. Coordinates and facilitates GXP operational-related training for all departments. Drive and monitor GXP procedures to ensure compliance with all Marriott standards/requirements.

Report accidents, injuries, and unsafe work conditions to the manager; and maintain awareness of undesirable persons on property premises. Follow all company policies and procedures, ensure uniform and personal appearance is clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support the team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Our Mission

We provide genuine hospitality by inspiring solid relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests worldwide, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs

Marriott Miami Dadeland

LinkedIn:https://www.linkedin.com/company/miami-marriott-dadeland/?viewAsMember=true

Website:https://www.marriott.com/hotels/travel/miadd-miami-marriott-dadeland/

Instagram:https://www.instagram.com/dadelandmarriottmiami/?hl=en

Facebook:https://www.facebook.com/MiamiMarriottDadeland/

Maps:https://www.marriott.com/hotels/maps/travel/miadd-miami-marriott-dadeland/

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.