PBX / At Your Service Attendant

Spire Hospitality; Village of Lake Placid (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality management company is seeking a part-time PBX / At Your Service Attendant. This entry-level role involves managing guest calls, supporting the front desk, and maintaining guest profiles. Ideal candidates will have a high school diploma, hospitality experience, and proficiency in MS Office, contributing to memorable guest experiences.

Benefits

Comprehensive benefits package

Early wage access

401K matching

Paid time off

Wellness programs

Hotel discounts

Qualifications

• Previous hospitality experience preferred.
• Proficiency with MS Office Suite (Outlook, Word, Excel).
• Experience with hotel PMS systems like OPERA or OnQ is a plus.

Responsibilities

• Answer incoming calls from in-house guests promptly and courteously.
• Manage wakeup call requests and assist the Front Desk during peak times.
• Handle all outgoing and incoming calls within three rings.

Skills

Proficiency with MS Office Suite

Education

High school diploma or equivalent

Job description

Join to apply for the PBX / At Your Service Attendant role at Spire Hospitality

About Spire Hospitality

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We support our team members with the tools and opportunities needed to excel in their hospitality careers.

We offer a comprehensive benefits package, including early wage access, medical, dental, vision, pet discounts, identity theft protection, legal support, flexible spending accounts, 401K matching, life and disability insurance, paid time off, wellness programs, hotel discounts, and more.

Job Responsibilities

• Answer incoming calls from in-house guests promptly and courteously.
• Manage wakeup call requests and set them up as needed.
• Handle all outgoing and incoming calls within three rings.
• Check stationary supplies and request replenishments from FOM.
• Assist the Front Desk during peak times and cover breaks.
• Update guest profiles and communicate via welcome texts.
• Monitor the Front Desk email and forward inquiries appropriately.
• Read daily communication logs and updates.
• Enter maintenance work orders into COBA.
• Manage guest and interdepartmental messages efficiently.
• Support the reservations team with lead creation from calls.
• Perform other duties as assigned.

Physical Demands

• Lift, carry, push, or pull up to 10 lbs.
• Primarily sedentary with periods of standing and walking.

Qualifications

Education

• High school diploma or equivalent.

Experience

• Previous hospitality experience preferred.
• Proficiency with MS Office Suite (Outlook, Word, Excel).
• Experience with hotel PMS systems like OPERA or OnQ is a plus.

Additional Information

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Hospitality