PBX / At Your Service Attendant

Spirehotels; Village of Lake Placid (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Spirehotels is seeking a dedicated individual for a Front Desk position at their Lake Placid location. The role includes answering guest inquiries, managing calls, and supporting the reception team during busy periods. Ideal candidates will have a high school diploma and prior hospitality experience, along with strong communication and multitasking abilities.

Benefits

Paid time off

Wellness programs

Hotel discounts

401K matching

Medical, dental, and vision benefits

Early pay access

Qualifications

• Prior hospitality experience preferred.
• Full understanding of MS Suite-Outlook, Word, Excel.
• Prior experience with hotel PMS systems a plus (e.g., OPERA, OnQ).

Responsibilities

• Answer incoming calls from guests and provide assistance.
• Assist Front Desk team during peak times.
• Update guest profiles and check communication logs.

Skills

Customer Service

Communication

Multi-tasking

Education

High school diploma or its equivalent

Tools

MS Office Suite

PMS systems

Job description

Lake Placid
High Peaks Resort
2384 Saranac Ave
Lake Placid, NY 12946, USA

Lake Placid
High Peaks Resort
2384 Saranac Ave
Lake Placid, NY 12946, USA

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll answer telephone inquiries from in house guests in a friendly and courteous manner and direct calls to the appropriate departments in order to meet guest needs and high standards of quality.

Essential Job Functions:

• Answer the incoming calls of all in-house guests in a friendly and timely manner.
• Check wakeup call requests and set them up in the switchboard if needed
• Answer all outgoing and incoming calls within three rings
• Check stationary supplies and make requests to FOM as needed
• Assist Front Desk team during peak check-in and out times, as well as provide coverage for Front Desk Agent breaks
• Update guest profiles
• Send and reply to guest welcome text messages
• Check the Front Desk Email and forward inquires to the respective departments
• Read the Communication Log and Daily Ops every day to stay abreast of updates from previous shifts.
• Enter work orders into COBA for maintenance requests
• Ensure the efficient handling of all interdepartmental and guest messages
• Assist the reservations team with creating leads based on incoming calls.
• Other duties as assigned.

Wage: $16.00/hr

Physical Demands:
• Ability to lift, carry, push or pull 10 lbs
• Primarily sedentary role, may involve standing and walking for short periods of time

Qualifications:
Education:
• High school diploma or its equivalent

Experience:
• Prior hospitality experience preferred
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.