Payroll & Timekeeping Specialist

U.S. Immigration and Customs Enforcement (ICE); Santa Ana (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

U.S. Immigration and Customs Enforcement (ICE) in California is seeking a customer service professional to support payroll operations in a fast-paced environment.

The incumbent will assist employees with timekeeping, payroll actions, and related inquiries. Duties include coordinating technical assistance for payroll processes, reviewing bi-weekly reports, auditing accounts, and researching and preparing reports.

Qualifications

• Experience providing courteous and timely customer service by phone and email.
• Ability to maintain organized files and data for reference and review.
• Skill in monitoring workloads to ensure statuses are accurate and up to date.

Responsibilities

• Coordinate and provide technical assistance and training for timekeeping and payroll activities;
• Provide guidance and assistance to employees on payroll programs and actions;
• Review and reconcile a variety of bi-weekly payroll reports;
• Respond to pay and leave inquiries;
• Audit payroll and leave accounts to determine accuracy and initiate adjustments;
• Research, analyze and prepare reports.

Skills

Customer service

Payroll software

Data entry

Timekeeping

Education

Four years of education above high school

High school diploma or equivalent

Tools

Payroll software

Job description

U.S. Immigration and Customs Enforcement (ICE) in California is seeking a customer service professional to support payroll operations in a fast-paced environment.

The incumbent will assist employees with timekeeping, payroll actions, and related inquiries. Duties include coordinating technical assistance for payroll processes, reviewing bi-weekly reports, auditing accounts, and researching and preparing reports.