Payroll Tax Resolution Specialist

Gusto; California; Hybrid; USD 30,000 - 35,000; Full time

Benefits offered by this job

Benefits

Equity (RSUs)

Job summary

Gusto is seeking a Tax Resolution Advocate to leverage payroll expertise and resolve tax notices while delivering a world-class customer experience. You will investigate payroll discrepancies, research tax laws, and collaborate with tax agencies and cross-functional teams to prevent repeat issues.

The role emphasizes research, analysis, communication, and first-principles problem-solving in a fast-paced environment.

Qualifications

• 2–4 years of payroll experience
• Notice resolution experience is a plus
• AI fluency and willingness to learn new tools
• Strong analytical and problem-solving skills with guidance
• Team player who collaborates effectively
• Excellent written and verbal communication
• Highly organized with proactive process improvement

Responsibilities

• Provide exceptional service to customers with accurate resolutions
• Interact professionally via email and phone to simplify tax notices
• Research and resolve payroll tax notices with guidance from senior teammates
• Document cases clearly and concisely for internal tracking
• Collaborate with Compliance, Engagement, and Tax Operations teams
• Communicate with government agencies to advocate for customers
• Manage time to meet goals and deadlines
• Actively use AI tools in workplace applications
• Handle a daily queue of tax notices and escalate when needed
• Participate in team meetings and support TaxRes Advocates

Skills

Payroll experience

Notice resolution

AI fluency

Cross-functional

Multitasking

Communication

Attention to detail

Job description

Gusto is seeking a Tax Resolution Advocate to leverage payroll expertise and resolve tax notices while delivering a world-class customer experience. You will investigate payroll discrepancies, research tax laws, and collaborate with tax agencies and cross-functional teams to prevent repeat issues.

The role emphasizes research, analysis, communication, and first-principles problem-solving in a fast-paced environment.