Payroll Tax Resolution Specialist

OnPay Insurance Agency, LLC; Atlanta (GA); On-site; USD 39,729 - 43,050; Full time

Benefits offered by this job

4 weeks PTO + paid holidays

Medical/Dental/Vision benefits

401(k) with company match

Job summary

OnPay Insurance Agency, LLC in Atlanta is seeking an Advanced Support Consultant to enhance client satisfaction by providing support for complex payroll tax issues. As a vital part of the Client Operations team, you will be the primary support for Client Services teams in resolving employment tax matters.

The ideal candidate will have over 3 years of experience in payroll and a strong understanding of employer tax principles. The role offers remote work flexibility across the U.S. and competitive compensation, including base salary, bonuses, and comprehensive benefits.

Qualifications

• 3+ years of HCM and/or employment tax filing, payroll customer service experience.
• Strong understanding of employer tax principles.
• Experience with CRM platforms.

Responsibilities

• Serve as an additional layer of support to Client Services teams.
• Drive client satisfaction through effective communication.
• Analyze problems and drive root cause resolution.

Skills

Client engagement

Problem-solving

Analytical skills

Communication

Attention to detail

Education

College degree preferred

Tools

MS Excel

CRM platforms

G-Suite

Xero

QuickBooks

Job description

OnPay Insurance Agency, LLC in Atlanta is seeking an Advanced Support Consultant to enhance client satisfaction by providing support for complex payroll tax issues. As a vital part of the Client Operations team, you will be the primary support for Client Services teams in resolving employment tax matters.

The ideal candidate will have over 3 years of experience in payroll and a strong understanding of employer tax principles. The role offers remote work flexibility across the U.S. and competitive compensation, including base salary, bonuses, and comprehensive benefits.