Payroll Tax Processor: Detail‑Oriented Problem Solver

Ocpa; Mellen (WI); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Vision and dental coverage

401(k) plans

Life insurance

Mental health resources

Job summary

TP seeks a Payroll Tax Processor to manage high-volume payroll tax tasks, notice resolution, and amended returns. You will work with senior colleagues to learn advanced tax concepts and ensure accurate filings across jurisdictions, in a fast-paced service-focused environment.

You will contribute to process improvements, maintain documentation, and support cross-functional teams while upholding strong customer service standards and regulatory compliance.

Qualifications

• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Back-Office Payroll Processing: 2+ years of payroll experience at a payroll services company.

Responsibilities

• Execute assigned payroll tax tasks: process payroll runs, review reports, assist with filings and payments.
• Research and resolve standard State and Federal payroll tax notices; escalate complex cases.
• Draft responses to agency notices with required documentation within deadlines.
• Prepare standard amended payroll tax returns (Form 941-X and state equivalents).
• Support payroll correction workflows and maintain audit documentation.
• Prioritize tasks by SLA deadlines and maintain thorough case documentation.
• Identify recurring issues and share findings to improve processes.
• Assist in updating SOPs or Knowledge Base content.

Skills

Payroll tax processing

State payroll tax

Tax notice resolution

Amended returns

SOP KB updates

Cross-functional collaboration

FPC

Root cause analysis

Education

High School Diploma

Tools

Windows

Job description

TP seeks a Payroll Tax Processor to manage high-volume payroll tax tasks, notice resolution, and amended returns. You will work with senior colleagues to learn advanced tax concepts and ensure accurate filings across jurisdictions, in a fast-paced service-focused environment.

You will contribute to process improvements, maintain documentation, and support cross-functional teams while upholding strong customer service standards and regulatory compliance.