Remote Payroll Tax Specialist

Teleperformance USA; Nebraska; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a Payroll Tax Processor to join a fast-paced, high-volume payroll operation. You will handle day-to-day tax tasks, notices, amended returns, and corrections with a focus on accuracy and customer service.

This role emphasizes learning from senior colleagues while expanding foundational tax knowledge. Eligible candidates should reside in eligible US states and be comfortable working in a remote environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 wpm.
• Windows-based systems familiarity.
• Customer service and/or sales experience preferred.
• Back-Office Payroll Processing: 2+ years in payroll services.
• 2+ years of multi-state US payroll tax processing.
• 2+ years dedicated to tax notice resolution and amended returns.

Responsibilities

• Execute assigned payroll tax tasks: process payroll runs, review outputs, aid filings and payments, ensure compliance across jurisdictions.
• Research and resolve standard State and Federal payroll tax notices, escalate complex cases when needed.
• Draft written responses to agency notices with supporting documentation by deadlines.
• Prepare standard amended payroll tax returns (Form 941-X and state equivalents).
• Support payroll correction workflows: collect details of payroll errors, calculate tax impacts, maintain audit documentation.
• Manage work queue by SLA deadlines and document each case thoroughly, identifying recurring issues for process improvement.
• Assist in updating team documentation and KB content as needed.
• Participate in cross-functional collaboration with internal teams.

Skills

Attention to detail

Customer service

Payroll tax processing

Multi-state tax knowledge

Amended returns

Tax notices handling

Root cause analysis

Cross-functional collaboration

Communication

Problem solving

FPC certification

AI tool familiarity

Leadership & operations

Education

High School Diploma

College degree (preferred)

Tools

AI tools

Job description

Teleperformance USA is seeking a Payroll Tax Processor to join a fast-paced, high-volume payroll operation. You will handle day-to-day tax tasks, notices, amended returns, and corrections with a focus on accuracy and customer service.

This role emphasizes learning from senior colleagues while expanding foundational tax knowledge. Eligible candidates should reside in eligible US states and be comfortable working in a remote environment.