Senior Payroll Tax Processor

Intuit; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Intuit is seeking a Senior Payroll Tax Processor to resolve complex payroll tax issues across notices, amendments, and pay & file activities. You will lead full‑cycle tax case work with strong independence and mentor junior staff in a high‑volume environment.

Ideal candidates bring 2–3+ years of hands‑on experience with IRS/state notices, amended returns, and cross‑functional collaboration, plus CPP or pursuing CPP.

Qualifications

• 2–3+ years of hands‑on payroll tax experience across multiple states with focus on notices and amendments.
• Ability to read notices, identify type, and determine resolution path with IRS and state agencies.
• Experience preparing and approving amended Federal (Form 941‑X, W‑2c) and State payroll tax returns.
• Solid understanding of federal payroll tax law (FICA, FUTA, FITW) and related schedules.
• Knowledge of multi‑state tax obligations, reciprocal agreements, and local requirements (e.g., PA, OH).
• Proficiency with at least one payroll platform and Salesforce for case management.
• Advanced Excel/Google Sheets skills (VLOOKUP, pivots, reconciliation).
• Strong written and verbal communication with agencies; clear documentation of activity.
• Bachelor level degree required; FPC is required; CPP preferred; CPP pursuing favorable.
• Experience in payroll service bureau/PEO environments is a plus.

Responsibilities

• Execute full‑cycle payroll tax case work for assigned accounts, ensuring accurate payroll runs, filings, and payments.
• Research and resolve complex State and Federal notices, including balance‑due and deposit discrepancies, from intake to closure.
• Prepare agency responses with documentation and meet required deadlines; confirm receipt.
• Prepare amended payroll tax returns (Form 941‑X, state equivalents) independently for complex amendments.
• Support payroll correction workflows by identifying sources of errors and documenting audit trails.
• Manage personal WIP queue by priority dates and maintain thorough case documentation.
• Conduct high‑level trend analyses to identify process or system deficiencies.
• Contribute to SOPs and knowledge base updates; share solutions with the team.
• Collaborate cross‑functionally with Corrections, Amendments, Pay & File, and Tax Notice teams; mentor TP1 staff.

Skills

Notice resolution

Amended returns

Payroll tax expertise

Agency communication

Excel/Sheets

Case management

Multi-state payroll

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree in Accounting/Finance/Business

Tools

Salesforce

Payroll platform

Job description

Overview

Come join Payroll Tax Operations (PTO) as a payroll tax professional responsible for the accurate and timely resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The Senior Payroll Tax Processor (TP2) is a core production contributor on the team operating with strong technical competence and meaningful independence across a high‑volume case workload. We are looking for a detail‑oriented, customer‑focused payroll tax expert with real hands‑on experience resolving tax notices, correcting payroll errors, and preparing amended returns, who is ready to serve as a mentor and role model for TP1 colleagues while continuing to grow their own technical depth.

Responsibilities

• Execute full‑cycle payroll tax case work for assigned accounts: process payroll runs accurately, audit pre‑ and post‑payroll output, manage tax filings and payments, and maintain compliance across all active jurisdictions.
• Independently research and resolve complex State and Federal payroll tax notices, including balance‑due notices, deposit discrepancies, SUI rate change notices, and account mismatch notices, owning each case from intake through confirmed closure.
• Prepare written agency responses with complete supporting documentation; submit within agency‑required deadlines and confirm receipt.
• Prepare amended payroll tax returns (Form 941‑X and state equivalents) independently on complex amendments while retaining ownership.
• Support payroll correction workflows: identify the source of a payroll error, quantify tax impact across affected quarters, document the correction audit trail, and see the resolution through to completion.
• Manage personal WIP queue with discipline: prioritize cases by SLA date, flag aging cases before they breach SLA, and maintain thorough case documentation from first touch to closure.
• Perform high‑level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies.
• Actively contribute to SOP and KB updates, flag outdated content, suggest revisions, and document solutions to previously unresolved issues.
• Participate in cross‑functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams; serve as a role model for TP1 staff and actively seek coaching and development from TP3 and M1.

Qualifications

• 2–3+ years of hands‑on payroll tax experience with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states.
• Working knowledge of IRS and state agency notice types; able to read a notice, identify the type, understand the agency's claim, and determine the appropriate resolution path.
• Demonstrated experience resolving State and Federal payroll tax notices independently, including balance‑due notices, penalty assessments, SUI rate change notices, and deposit mismatch notices.
• Comprehensive knowledge of tax payment and filing regulations; solid understanding of the distinction between employee and employer tax responsibilities across federal and state jurisdictions.
• Hands‑on experience preparing and approving amended Federal (Form 941‑X, W‑2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi‑state payroll tax expertise: reciprocal agreements, resident and non‑resident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Proficiency with at least one payroll platform and comfort navigating case management systems such as Salesforce.
• Excel/Google Sheet skills required: VLOOKUP, pivot tables, and reconciliation auditing; able to trace a tax discrepancy through a spreadsheet independently.
• Strong written and verbal communication skills; able to interact professionally with state and federal tax agencies and document case activity clearly and completely.
• Associate's or Bachelor's degree in Accounting, Business, or Finance preferred; equivalent experience accepted.
• Fundamental Payroll Certification (FPC) required; CPP preferred for candidates with 4+ years of experience. Active pursuit of CPP is viewed favorably. CPP holders will be evaluated for accelerated development.
• Experience at a payroll service bureau, PEO, or multi‑client payroll tax environment is a significant advantage.

Compensation & Benefits

Intuit provides a competitive compensation package with a strong pay‑for‑performance rewards approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay is based on factors such as job‐related knowledge, skills, experience, and work location. Intuit conducts regular comparisons across categories of ethnicity and gender to drive ongoing fair pay for employees.