Remote Payroll Tax Processor (Multi-State)

Teleperformance USA; Nevada (IA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Teleperformance USA is seeking a Payroll Tax Processor to manage day-to-day payroll tax tasks in a high-volume environment. You will handle tax notices, payroll corrections, and amended returns while learning from senior colleagues.

The role emphasizes accuracy, customer service, and collaboration across teams, with remote work options in the United States. A strong foundation in payroll tax and applicable certifications is valued.

Qualifications

• 6+ months of customer service experience.
• Experience with payroll tax processing or tax notices preferred.
• Familiarity with amendments (Form 941-X) and state tax processes.

Responsibilities

• Execute payroll tax tasks: processing payroll runs, reviewing reports, assisting with filings and payments.
• Research and resolve tax notices, escalate complex cases to senior staff.
• Draft responses to agency notices with supporting documents.
• Prepare amended payroll tax returns (941-X and state equivalents).
• Support payroll correction workflows and audit documentation.
• Manage work queue, meet SLA deadlines, document cases thoroughly.
• Identify recurring issues and share findings to improve processes.
• Assist with updating SOPs or KB content.
• Collaborate across internal teams.

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem solving

Time management

Education

High School Diploma or equivalent

College degree preferred

Active Fundamental Payroll Certification (FPC)

Tools

AI Tools

Job description

Teleperformance USA is seeking a Payroll Tax Processor to manage day-to-day payroll tax tasks in a high-volume environment. You will handle tax notices, payroll corrections, and amended returns while learning from senior colleagues.

The role emphasizes accuracy, customer service, and collaboration across teams, with remote work options in the United States. A strong foundation in payroll tax and applicable certifications is valued.