Payroll Support Supervisor

Pacific West Site Services, Inc.; Sacramento (CA); In loco; USD 85.000 - 100.000; Tempo pieno

Descrizione del lavoro

Pacific West Site Services, Inc. is seeking a Payroll Support Supervisor to lead a team of payroll specialists and ensure accurate, timely payroll processing for employees.

The role focuses on supervision, guidance, issue resolution, and continuous process improvements to enhance employee satisfaction and efficiency. Bachelor’s degree and 3+ years payroll experience required, with supervisory background preferred.

Competenze

• Bachelor's degree in finance, accounting, business administration or related field (or equivalent).
• 3+ years' payroll administration experience.
• Previous supervisory or team lead experience.

Mansioni

• Lead a team of payroll support specialists with clear direction and feedback.
• Set performance goals and assist in career development plans.
• Foster a positive, collaborative work environment.
• Serve as escalation point for complex payroll inquiries and issues.
• Investigate payroll discrepancies; ensure accuracy and compliance.
• Collaborate with HR and finance to address payroll concerns.
• Identify and implement payroll process improvements.
• Stay updated on payroll regulations and compliance requirements.
• Develop and maintain SOPs for the team.
• Conduct regular payroll trainings for staff.
• Communicate payroll updates and reminders to employees.
• Provide exceptional customer service for payroll-related issues.
• Generate payroll reports and analyze trends.
• Present payroll metrics and process efficiency to management.

Conoscenze

Payroll management

Leadership

Analytical skills

Attention to detail

Communication

Multitasking

Formazione

Bachelor's degree in finance, accounting, business administration

Strumenti

Payroll software

HRIS systems

Microsoft Office Suite

Descrizione del lavoro

Title: Payroll Support Supervisor

Job Description

NOW HIRING: Payroll Support Supervisor

Compensation: $85,000-$100,000 per year

Job Overview

The Employee Support Team Supervisor will be responsible for leading a team of payroll support specialists and ensuring accurate and timely payroll processing for our employees. Your primary focus will be on supervising the team, providing guidance and support, resolving complex payroll issues and identifying root causes and opportunities for improvement, ensuring a positive employee experience, assisting operational and support departments to address payroll issues, and continuously improving processes to enhance employee satisfaction and efficiency.

Roles & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Manage and lead a team of payroll support specialists, providing clear direction, coaching, and feedback.
• Set performance goals, conduct regular performance evaluations, and assist in career development plans for team members.
• Foster a positive and collaborative work environment that promotes teamwork and individual growth.
• Serve as the primary escalation point for complex payroll-related inquiries and issues raised by employees or team members.
• Investigate and resolve payroll discrepancies, ensuring accuracy and compliance with company policies, procedures, and legal regulations.
• Collaborate with cross-functional teams, such as HR and finance, to address payroll-related concerns and implement process improvements.
• Identify opportunities to streamline and improve payroll processes, systems, and tools to enhance accuracy, efficiency, and employee experience.
• Stay updated on payroll regulations and compliance requirements to ensure adherence and proactively address any changes or potential risks.
• Develop and maintain standard operating procedures (SOPs) for the team and ensure compliance with established guidelines.
• Conduct regular training sessions to educate employees on payroll-related processes, systems and self-service tools.
• Communicate payroll-related updates, changes, and reminders to employees effectively, ensuring clear and timely communication.
• Provide exceptional customer service by promptly responding to inquiries and resolving payroll-related issues in a professional and empathetic manner.
• Generate payroll reports and analyze data to identify trends, patterns, and areas for improvement.
• Prepare and present reports on payroll metrics, team performance and process efficiency to management and stakeholders.

Qualification

Education and/ or Experience: Bachelor's degree in finance, accounting, business administration, or a related field (or equivalent experience). Proven experience (3+ years) in payroll administration, with a strong understanding of payroll processes, regulations, and compliance. Previous experience in a supervisory or team lead role, demonstrating strong leadership and team management skills.

Certificates, Licenses, Registrations: May be required to have a valid driver's license.

Knowledge, Skills, and Abilities

• Excellent knowledge of payroll software, systems, and tools.
• Strong analytical skills with the ability to interpret and analyze payroll data.
• Exceptional attention to detail and accuracy.
• Excellent problem-solving and decision-making abilities.
• Outstanding interpersonal and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of HRIS systems and proficiency in Microsoft Office Suite.

Supervisory Responsibilities

Carrying out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions.