PAYROLL SPECIALIST

Compass Group USA; Bloomingdale (IL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Canteen, a segment of Compass Group USA, seeks a Payroll Specialist in Bloomingdale, IL. You’ll be the friendly, knowledgeable voice supporting payroll applications, answering questions with clarity, and helping our teammates feel taken care of during payroll cycles.

You’ll greet incoming calls and emails, create work orders, document issues, and drive improvements across payroll processes, including SAP. You’ll collaborate with colleagues to keep payroll accurate and timely in a fast-paced

Qualifications

• Payroll operations or payroll customer service experience, or 2 years of call center customer service experience.
• Track record of serving clients in a fast-paced, complex, deadline-driven environment.
• Payroll processing knowledge and SAP experience (preferred).
• A problem-solver’s curiosity, steady, friendly presence under pressure, and pride in getting the details right.

Responsibilities

• Greet incoming calls and emails with a service-first mindset, following our established procedures and performance standards.
• Create work orders and capture clear, structured details for every issue.
• Listen closely, understand the question, and recommend the right resolution.
• Process emails and off-cycle checks within our service level agreements.
• Complete corrections identified through internal data audits.
• Provide support across all payroll applications and suggest enhancements for the future.
• Spot trending work orders, flag the impact on other teams or applications, and offer troubleshooting ideas.
• Identify process inefficiencies, then document, test, and roll out improvements and train your teammates on them.
• Lead customer service efforts on projects that span multiple teams in the department.
• Pitch in on other duties as needed, the way a good team always does.

Skills

Payroll operations

Customer service

Problem solving

Attention to detail

Tools

SAP

Job description

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Position Title:PAYROLL SPECIALIST - BLOOMINGDALE, IL

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

About the Role At Canteen, great hospitality doesn’t stop at the micro market or the coffee station. It also shows up when someone on our team has a question about their paycheck. As a Payroll Specialist, you’ll be the welcoming, knowledgeable voice that keeps our people feeling taken care of. You’ll support our payroll applications, answer questions with warmth and clarity, and spot ways to make the whole experience smoother.

What You’ll Do

• Greet incoming calls and emails with a service-first mindset, following our established procedures and performance standards
• Create work orders and capture clear, structured details for every issue
• Listen closely, understand the question, and recommend the right resolution
• Process emails and off-cycle checks within our service level agreements
• Complete corrections identified through internal data audits
• Provide support across all payroll applications and suggest enhancements for the future
• Spot trending work orders, flag the impact on other teams or applications, and offer troubleshooting ideas
• Identify process inefficiencies, then document, test, and roll out improvements and train your teammates on them
• Lead customer service efforts on projects that span multiple teams in the department
• Pitch in on other duties as needed, the way a good team always does

What We’re Looking For

• Payroll operations or payroll customer service specialist experience, or 2 years of call center customer service experience
• A track record of serving clients in a fast-paced, complex, deadline-driven environment
• Payroll processing knowledge and SAP experience (preferred)
• A problem-solver’s curiosity, a steady, friendly presence under pressure, and pride in getting the details right

Why Join Us Canteen is part of Compass Group, a global leader in foodservice and hospitality. We keep people fueled, connected, and cared for every day, and our payroll team is a big part of that. Here, you’ll work with colleagues who value service, help shape the way we work, and have room to grow your career within a company that is always on the move.

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.