Payroll Specialist — Client Service Expert

Payroll Management Inc.; Auburn (ME); On-site; USD 38,000 - 54,000; Full time

Job summary

Payroll Management Inc., a small, locally owned family business in Maine, is seeking a Client Service Representative to handle payroll for an assigned client base and deliver high-quality customer service.

You will balance payroll data, respond to client inquiries, and stay current with wage and tax law changes while maintaining confidential information and accurate records. This role requires strong communication, organizational skills, and the ability to work in a fast-paced environment.

Qualifications

• Prior experience in a customer service environment.
• Prior experience processing payroll is a plus.
• Excellent telephone, communication and interpersonal skills.
• Detail-oriented and highly organized with accuracy.
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of payroll software or ability to learn applications.
• Professional, driven self-starter with reliability.

Responsibilities

• Compile payroll data, post wages, and reconcile errors.
• Maintain high client retention through quality service.
• Identify and resolve internal payroll discrepancies.
• Research client inquiries about paychecks and payrolls.
• Support a positive team environment and quality service image.
• Stay current with payroll software and tax laws.
• Keep client files confidential and secure.
• Research and resolve client/system problems.
• Build positive relationships with clients, agencies, coworkers.
• Handle sensitive employee information securely.

Skills

Customer service

Payroll processing

Excel

Microsoft Office

Communication skills

Attention to detail

Tools

Payroll software

Job description

Payroll Management Inc., a small, locally owned family business in Maine, is seeking a Client Service Representative to handle payroll for an assigned client base and deliver high-quality customer service.

You will balance payroll data, respond to client inquiries, and stay current with wage and tax law changes while maintaining confidential information and accurate records. This role requires strong communication, organizational skills, and the ability to work in a fast-paced environment.