Payroll Ops Specialist | Path to Client Success

The Ahola Corporation; Brecksville (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

The AHOLA Corporation is hiring an Operations Support Specialist to assist the Operations and Year-End teams. You will handle payroll processing, client inquiries, and reporting while developing skills for growth into a Client Success Partner role.

Qualifications include a high school diploma and experience with payroll or HCM software; iSolved experience is a plus. This role emphasizes professional communication, organization, and confidentiality in a fast-paced environment.

Qualifications

• High school diploma or equivalent; payroll/HCM experience preferred.
• Experience with payroll processing and/or HCM software platforms; iSolved preferred.

Responsibilities

• Provide professional phone and email support to clients for payroll-related needs.
• Process payrolls, adjustments, and client account maintenance across varying accounts.
• Learn payroll system configurations, including client accruals and retirement plans.
• Research, troubleshoot, and resolve client inquiries meeting service expectations and deadlines.
• Review, audit, and validate payroll reports for accuracy and compliance.
• Create standard and customized reports using reporting tools with testing and validation.
• Support year-end payroll activities including W-2 reprints and corrections.
• Utilize CRM and payroll systems to document client interactions and maintain records.
• Cross-train within Operations and Distribution teams to understand payroll processes.
• Participate in a development path toward the Client Success Partner role.
• Assist leadership with initiatives, projects, and process improvements.
• Collaborate with internal teams to support client needs and operational efficiency.
• Complete training and maintain confidentiality of client and company information.

Skills

Communication skills

Organizational skills

Detail oriented

Microsoft Office

Education

High school diploma

Tools

iSolved

Job description

The AHOLA Corporation is hiring an Operations Support Specialist to assist the Operations and Year-End teams. You will handle payroll processing, client inquiries, and reporting while developing skills for growth into a Client Success Partner role.

Qualifications include a high school diploma and experience with payroll or HCM software; iSolved experience is a plus. This role emphasizes professional communication, organization, and confidentiality in a fast-paced environment.