Payroll & Operations Support Specialist

Ahola Payroll & HR Solutions; Brecksville (OH); Sur place; USD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

Company-Paid Holidays

Paid Time Off

Accrued Vacation Time

Paid Volunteer Time Off

Birthday PTO

Medical, Dental & Vision

Life Insurance & Disability

Employee Assistance Plan

Engagement Events

Employee Store

Fitness Reimbursement

Bonuses

Résumé du poste

Ahola is seeking an Operations Support Specialist to assist the Operations Department, including the Year-End team, with payroll-related tasks and client support. You will work with leadership and senior team members to ensure exceptional service delivery and gain hands-on experience in payroll operations, HCM systems, and client support.

This role provides a development path toward a future Client Success Partner role, with opportunities to collaborate across teams, train on system

Qualifications

• Strong verbal and written communication with clients and internal teams.
• Excellent organizational skills and ability to manage multiple priorities.
• Detail-oriented with problem-solving and independent research ability.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsabilités

• Provide professional phone and email support to clients for payroll needs.
• Process payrolls, adjustments, and client account maintenance accurately.
• Learn payroll system configurations including accruals and retirement plans.
• Research and resolve client inquiries meeting service expectations.
• Review and validate payroll reports for accuracy and compliance.
• Utilize CRM and payroll systems to document interactions.

Connaissances

Communication skills

Organizational skills

Attention to detail

Microsoft Office

Customer-focused mindset

Formation

High school diploma or equivalent

Outils

iSolved

Description du poste

Ahola is seeking an Operations Support Specialist to assist the Operations Department, including the Year-End team, with payroll-related tasks and client support. You will work with leadership and senior team members to ensure exceptional service delivery and gain hands-on experience in payroll operations, HCM systems, and client support.

This role provides a development path toward a future Client Success Partner role, with opportunities to collaborate across teams, train on system