Payroll Operations Specialist - Path to Client Success

The Ahola Corporation; Brecksville (OH); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Holiday pay

Paid time off

Vacation time

Volunteer time off

Healthcare coverage

401(k) match

Professional development reimbursement

Job summary

The Ahola Corporation is seeking an Operations Support Specialist to join the Operations Department and support payroll-related tasks for diverse clients in a fast-paced environment. You will gain hands-on experience with payroll systems and CRM tools while developing toward a Client Success Partner role, collaborating with leadership and senior teams to improve service delivery and accuracy.

Strong communication, attention to detail, and the ability to manage multiple priorities are essential

Qualifications

• High school diploma or equivalent required; payroll, HCM, or related industry experience preferred.

Responsibilities

• Provide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs.
• Process payrolls, payroll adjustments, and client account maintenance activities accurately and efficiently across varying levels of client accounts.
• Learn and develop proficiency in payroll system configurations, including client accruals, retirement plans, and other account set-ups.
• Research, troubleshoot, and resolve client inquiries while meeting established service expectations and deadlines.
• Review, audit, and validate payroll reports to ensure accuracy, completeness, and compliance.
• Create standard and customized reports using reporting tools while performing appropriate testing and validation.
• Support year-end payroll activities, including W-2 reprints, report reprints, Social Security number corrections, and other assigned projects.
• Utilize CRM and payroll systems to document client interactions, maintain accurate records, and support operational processes.
• Cross-train within the Operations and Distribution teams to gain a broad understanding of payroll processes, systems, and client support functions.
• Participate in a structured development path designed to build the knowledge and skills necessary for future advancement into the Client Success Partner role.
• Assist Operations leadership and senior team members with departmental initiatives, special projects, and process improvements.
• Collaborate with internal teams to support client needs and promote operational efficiency.
• Complete required training and ongoing professional development to expand knowledge of payroll, HCM technology, company products, and industry best practices.
• Maintain confidentiality of client and company information while building positive, professional relationships with clients and colleagues.
• Manage multiple priorities in a fast-paced environment while communicating progress, challenges, and opportunities to Operations leadership.

Skills

Communication

Organizational skills

Attention to detail

MS Office

Self-motivation

Independence

Discretion/Confidentiality

Education

High school diploma or equivalent

Tools

iSolved

Job description

The Ahola Corporation is seeking an Operations Support Specialist to join the Operations Department and support payroll-related tasks for diverse clients in a fast-paced environment. You will gain hands-on experience with payroll systems and CRM tools while developing toward a Client Success Partner role, collaborating with leadership and senior teams to improve service delivery and accuracy.

Strong communication, attention to detail, and the ability to manage multiple priorities are essential