Payroll Operations Manager — Process Excellence

Caliber; Lewisville (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Caliber is seeking a Payroll Operations Manager to oversee the organization's payroll functions in our Lewisville, TX center. You will lead payroll processing across On Cycle and On Demand, ensuring accuracy and compliance.

Responsibilities include managing the Payroll App and Workday integrations, supervising Payroll Specialists, and driving process improvements. Strong analytical, organizational, and communication skills are essential.

Qualifications

• Bachelor’s degree or equivalent combination of education, experience and training.
• Minimum 4 to 6 years related experience.
• Comprehensive knowledge of payroll policies, procedures, and practices.
• Excellent interpersonal and communication skills.
• Solid organizational and follow up skills.

Responsibilities

• Manage punch/flag to complete payroll process including On Cycle and On Demand payment processing using the Payroll App and Workday.
• Ensure processing documentation is up to date and followed by Payroll Specialists.
• Review payroll processing audit reports, reconciliations and other processing controls prior to executing the Complete and Settlement process.
• Execute Payroll App integration upon completion of processing.
• Monitor and report processing metrics to assess accuracy and timeliness.
• Manage the assignment of cases/tickets across the Payroll Specialists to ensure timely and appropriate resolution.
• Provide training and implement cross training plan to develop the Payroll Specialists and ensure operational continuity.
• Oversee the performance of the Payroll Specialists, provide feedback and coaching.
• Identify payroll processing improvement opportunities, work with stakeholders to assess impact/buy in then develops implementation plan.
• Supports the testing of new Payroll functionality, new earning/deduction codes and other changes.
• Resolves complex, highly sensitive or extraordinary issues escalated from the Payroll Specialist

Skills

Teamwork

Interpersonal communication

Organizational skills

Analytical skills

Education

Bachelor’s degree in related field

Tools

Workday

Payroll App

Job description

Caliber is seeking a Payroll Operations Manager to oversee the organization's payroll functions in our Lewisville, TX center. You will lead payroll processing across On Cycle and On Demand, ensuring accuracy and compliance.

Responsibilities include managing the Payroll App and Workday integrations, supervising Payroll Specialists, and driving process improvements. Strong analytical, organizational, and communication skills are essential.