Payroll Operations Lead — Client Service Excellence

Ridgewood Fractional Recruiting; Denver (CO); On-site; USD 90,000 - 140,000; Full time

Job summary

Partners PEO is seeking a Payroll Manager to lead the Client Service Center, ensuring accurate payroll processing, client support, and service delivery. You will oversee payroll operations, staff development, performance management, and process improvements while serving as the primary escalation point for CSC personnel.

The role emphasizes leadership, operational excellence, and strong client relationships to maintain high service standards and on-time payroll processing.

Qualifications

• Experience managing payroll operations and client service teams.
• Strong leadership, coaching, and employee development skills.
• Knowledge of payroll processes, compliance requirements, and best practices.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and relationship management skills.
• Experience with payroll systems and business process documentation preferred.

Responsibilities

• Lead, develop, and motivate Client Service Center staff to achieve company goals.
• Recruit, hire, onboard, train, and retain CSC team members.
• Provide ongoing coaching, mentoring, and performance feedback.
• Manage employee performance and accountability measures.
• Foster a culture of collaboration, continuous improvement, and development.

Job description

Partners PEO is seeking a Payroll Manager to lead the Client Service Center, ensuring accurate payroll processing, client support, and service delivery. You will oversee payroll operations, staff development, performance management, and process improvements while serving as the primary escalation point for CSC personnel.

The role emphasizes leadership, operational excellence, and strong client relationships to maintain high service standards and on-time payroll processing.