Payroll Operations Manager - Lead Timeliness and Team Growth

GT Independence, LLC; Southington (CT); On-site; USD 70,000 - 80,000; Full time

Job summary

GT Independence is seeking a Payroll Operations (Program) Manager in Connecticut to lead the payroll team and ensure timely processing for our stakeholders.

The role emphasizes process improvement, staff development, and cross-functional collaboration to meet deadlines and maintain high service levels.

Applicants should have a Bachelor's degree or equivalent experience, strong communication, and a track record of managing complex payroll programs.

Qualifications

• Bachelor's degree required with coursework in business, communications, healthcare administration, program management, or related fields
• 5 years of additional experience accepted in lieu of Bachelor's degree
• Superior written and oral communication skills as evaluated in pre-hire assessments
• At least three years of progressively responsible people management experience
• Extensive experience working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with ability to meet deadlines
• Experience building highly effective teams
• Proficiency in Microsoft Office Suite
• Significant experience working across software applications

Responsibilities

• Develops and monitors key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• Participates in business development for recently acquired contracts
• Participates in quality improvement projects and leads efforts in continuous improvement
• Assigns and monitors staff caseloads and accounts distribution
• Ensuring timeliness in payroll schedule requirements
• Evaluates program effectiveness through prepared reports and presents to leadership on the same
• Monitors and measures compliance standards
• Collaborates with all staff across business units to develop, maintain, and update policies, procedures, and training materials
• Develops staff through internal and external resources and on-the-job training
• Builds and maintains relationships with State agencies as a key liaison
• Communicates goals, expectations, and results with internal and external stakeholders as appropriate
• Other tasks as may be reasonably associated with the Program Manager (Business & Operations)

Skills

Communication

People management

Time management

Organizational skills

Education

Bachelor's Degree

5 years related experience in lieu of degree

Tools

Microsoft Office Suite

Software applications

Job description

GT Independence is seeking a Payroll Operations (Program) Manager in Connecticut to lead the payroll team and ensure timely processing for our stakeholders.

The role emphasizes process improvement, staff development, and cross-functional collaboration to meet deadlines and maintain high service levels.

Applicants should have a Bachelor's degree or equivalent experience, strong communication, and a track record of managing complex payroll programs.