Program & Operations Manager: Growth, Autonomy, Benefits

GT Independence, LLC; Southington (CT); On-site; USD 70,000 - 80,000; Full time

Job summary

GT Independence, LLC in Southington, CT is seeking a Program Manager (Business & Operations) to lead an operational unit and support payroll timeliness, stakeholder satisfaction, and contract performance.

You will develop KPIs, improve processes, supervise a team, and collaborate with state agencies and internal staff to ensure project success and timely payroll, with opportunities for professional growth.

Qualifications

• Bachelor's degree or equivalent with 24+ hours of coursework in related fields.
• Five years of additional experience accepted in lieu of a degree.
• At least two years of paid, professional experience in Business Operations.
• Superior written and oral communication skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Develops and monitors KPIs to measure staff performance and operations functions.
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement.
• Participates in business development for recently acquired contracts.
• Participates in quality improvement projects and leads efforts in continuous improvement.
• Assigns and monitors staff caseloads and accounts distribution.
• Ensuring timeliness in payroll schedule requirements.
• Evaluates program effectiveness through prepared reports and presents to leadership.
• Monitors and measures compliance standards.
• Collaborates with all staff across business units to develop, maintain, and update policies, procedures, and training materials.
• Builds and maintains relationships with State agencies as a key liaison.
• Communicates goals, expectations, and results with internal and external stakeholders.

Skills

Communication skills

Microsoft Office

People management

Program management

Cross-functional collaboration

Education

Bachelor's degree

Coursework in business/healthcare administration/program management

5 years experience in lieu of Bachelor's

Tools

Office software suites

Software applications experience

Job description

GT Independence, LLC in Southington, CT is seeking a Program Manager (Business & Operations) to lead an operational unit and support payroll timeliness, stakeholder satisfaction, and contract performance.

You will develop KPIs, improve processes, supervise a team, and collaborate with state agencies and internal staff to ensure project success and timely payroll, with opportunities for professional growth.