Strategic Payroll Operations Manager

GT Independence; Southington (CT); On-site; USD 70,000 - 80,000; Full time

Job summary

GT Independence, a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, invites applications for a Payroll Operations (Program) Manager based in Connecticut. You will oversee payroll timeliness, stakeholder satisfaction, and staff performance in a collaborative, mission-driven environment.

Work with leadership to improve processes, develop metrics, and manage a diverse team.

Qualifications

• Bachelor's Degree or 5 years of additional relevant experience in business operations.
• At least two years of paid, professional experience in Business Operations.
• Three years of progressively responsible people management experience.
• Excellent written and oral communication skills.
• Strong organizational and administrative abilities.
• Proficiency in Microsoft Office Suite.
• Experience working across software applications.

Responsibilities

• Develops and monitors key performance metrics to measure staff performance.
• Evaluates business processes and recommends improvements.
• Participates in business development for recently acquired contracts.
• Participates in quality improvement projects and leads efforts in continuous improvement.
• Assigns and monitors staff caseloads and accounts distribution.
• Ensuring timeliness in payroll schedule requirements.
• Evaluates program effectiveness through prepared reports and presents to leadership on the same.
• Monitors and measures compliance standards.
• Collaborates with all staff across business units to develop, maintain, and update policies, procedures, and training materials.
• Develops staff through internal and external resources and on-the-job training.
• Builds and maintains relationships with State agencies as a key liaison.
• Communicates goals, expectations, and results with internal and external stakeholders as appropriate.
• Other tasks as may be reasonably associated with the Program Manager (Business & Operations)

Skills

KPIs

Staff management

Project management

Communication

Organizational skills

Microsoft Office

Software experience

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Software applications

Job description

GT Independence, a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, invites applications for a Payroll Operations (Program) Manager based in Connecticut. You will oversee payroll timeliness, stakeholder satisfaction, and staff performance in a collaborative, mission-driven environment.

Work with leadership to improve processes, develop metrics, and manage a diverse team.