Program & Operations Manager — Grow People & Processes

GT Independence, LLC; Southington (CT); On-site; USD 75,000 - 85,000; Full time

Job summary

GT Independence, LLC, a family-founded national leader in personal and financial services, is seeking a Program Manager (Business & Operations) in Southington, CT to oversee an operational unit and ensure payroll timeliness, KPI achievement, and stakeholder satisfaction.

You will develop staff, evaluate processes, collaborate across units, and build relationships with state agencies while driving continuous improvement and quality across contracts.

Qualifications

• At least two years paid, professional experience in Business Operations.
• Three years of progressively responsible people management experience.
• Superior written and oral communication skills as evaluated in pre-hire assessments.
• Extensive experience in working on complex projects with critical thinking and problem solving.
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines.
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Experience building highly effective teams.
• Proficiency in Microsoft Office Suite.
• Significant experience working across software applications.

Responsibilities

• Develops and monitors key performance metrics to measure staff performance and operations functions.
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement.
• Participates in business development for recently acquired contracts.
• Participates in quality improvement projects and leads efforts in continuous improvement.
• Assigns and monitors staff caseloads and accounts distribution.
• Ensuring timeliness in payroll schedule requirements.
• Evaluates program effectiveness through prepared reports and presents to leadership on the same.
• Monitors and measures compliance standards.
• Collaborates with all staff across business units to develop, maintain, and update policies, procedures, and training materials.
• Develops staff through internal and external resources and on-the-job training.
• Builds and maintains relationships with State agencies as a key liaison.
• Communicates goals, expectations, and results with internal and external stakeholders as appropriate.
• Other tasks as may be reasonably associated with the Program Manager (Business & Operations)

Skills

Communication skills

People management

Organizational skills

Cross-functional collaboration

Problem solving

Education

Bachelor’s Degree in Business Management or Business Administration

Tools

Microsoft Office Suite

Experience with multiple software applications

Job description

GT Independence, LLC, a family-founded national leader in personal and financial services, is seeking a Program Manager (Business & Operations) in Southington, CT to oversee an operational unit and ensure payroll timeliness, KPI achievement, and stakeholder satisfaction.

You will develop staff, evaluate processes, collaborate across units, and build relationships with state agencies while driving continuous improvement and quality across contracts.