Payroll Operations Lead — Vendor & Service Delivery

The Estée Lauder Companies Inc.; Melville (NY); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Life insurance

Disability insurance

Retirement plans

Paid leave

Education programs

Holidays & vacation

Job summary

The Estée Lauder Companies Inc. is a global leader in prestige beauty, delivering consumer experiences through its portfolio of brands.

We are seeking a Vendor Service Delivery Oversight professional to manage outsourced payroll services and drive operational excellence across SLAs, KPIs, and governance frameworks. You will partner with Payroll, HRIS, IT, and vendor teams to resolve complex issues, ensure payroll readiness, and continuously improve service delivery while maintaining high

Qualifications

• Experience in Payroll Operations or HR Shared Services.

Responsibilities

• Oversee day-to-day outsourced pre-payroll services.
• Monitor SLAs, KPIs, and quality standards.
• Review performance, workloads, backlogs, and effectiveness.
• Conduct operational reviews with vendor leadership.
• Escalate delivery risks and performance issues as needed.
• Support governance, controls, and compliance in payroll processes.
• Collaborate with Payroll, HRIS, IT, and vendors to resolve issues.

Skills

Vendor management

Analytical thinking

Operational metrics

Stakeholder management

Influence without authority

Organization & prioritization

Continuous improvement

Tools

Oracle E-Business Suite

ADP GlobalView

ServiceNow

UKG Pro

BlueYonder

Job description

The Estée Lauder Companies Inc. is a global leader in prestige beauty, delivering consumer experiences through its portfolio of brands.

We are seeking a Vendor Service Delivery Oversight professional to manage outsourced payroll services and drive operational excellence across SLAs, KPIs, and governance frameworks. You will partner with Payroll, HRIS, IT, and vendor teams to resolve complex issues, ensure payroll readiness, and continuously improve service delivery while maintaining high