Payroll Manager

Luxury Collection Hotel; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

The London NYC, a Luxury Collection Hotel, seeks a Payroll Manager to own and optimize the hotel's payroll function. You will ensure accurate, timely processing for salaried, hourly, union, non-union, management, and tipped staff while maintaining compliance with applicable laws and hotel policies.

You will lead audits, manage changes, and partner with HR and Accounting to sustain accurate master data and reporting.

Qualifications

• Bachelor’s degree in Accounting, Finance, HR, Business Administration or related field preferred.
• 2–5 years of payroll experience in a complex hospitality or multi-department setting is preferred.
• Experience with union and non-union payroll and ADP is highly desirable.
• Luxury or full-service hotel payroll experience is preferred.

Responsibilities

• Own and manage end-to-end payroll processing.
• Review inputs: hours, PTO, holidays, bonuses, gratuities, and other earnings.
• Ensure accurate pay rates, classifications, and payroll coding.
• Maintain knowledge of collective bargaining agreements.
• Handle lifecycle changes: hires, transfers, promotions, leaves, terminations.
• Perform pre- and post-payroll audits for discrepancies.
• Prepare reports for union audits and payroll governance.
• Maintain payroll records and compliance with laws and policies.
• Collaborate with HR and Accounting on master data and changes.
• Support month-end/year-end close and payroll tax reporting.
• Respond to employee payroll inquiries with professionalism.

Skills

Payroll processing

Attention to detail

Analytical skills

Communication

Discretion

Problem solving

Education

Bachelor’s degree in Accounting, Finance, HR, Business Admin

Tools

ADP

Job description

The Payroll Manager is responsible for the overall administration, accuracy, timeliness, compliance, and integrity of all payroll operations for The London NYC, a Luxury Collection Hotel. This position serves as the primary owner of the hotel’s payroll function and is responsible for ensuring that all team members are paid accurately and in accordance with applicable federal, state, and local laws; hotel policies and procedures; benefit plan requirements; and applicable collective bargaining agreements.

Operating in a complex luxury hospitality environment, the Payroll Manager oversees payroll for a diverse workforce that may include salaried, hourly, union, non-union, management, and tipped/service charge-eligible team members. The position requires a strong understanding of hospitality payroll practices, time and attendance administration, union pay requirements, overtime and premium calculations, service charges, gratuities, retroactive payments, benefit deductions, and payroll-related financial reporting.

Key Responsibilities

• Payroll Processing:


• Own and manage the end-to-end payroll process, ensuring accurate and timely processing in accordance with established payroll calendars and deadlines.


• Review and validate payroll inputs, including regular and overtime hours, premium pay, PTO, sick time, holidays, bonuses, commissions, retroactive payments, severance, gratuities, service charges, and other earnings.


• Ensure accurate employee pay rates, classifications, pay groups, cost centers, departments, and payroll coding.


• Maintain a working knowledge of applicable collective bargaining agreements and ensure payroll practices comply with contractual requirements.


• Process and review payroll-related employee lifecycle changes, including new hires, transfers, promotions, compensation changes, leaves of absence, and terminations.


• Compliance & Reporting:


• Perform comprehensive pre-payroll and post-payroll audits to identify discrepancies, unusual payments, duplicate payments, missing time, incorrect rates, unauthorized adjustments, or other exceptions.


• Prepare payroll information, supporting documentation, and reports required for union audits


• Maintain appropriate payroll records and documentation in accordance with company policy, legal requirements, and record-retention standards.


• Maintain up-to-date knowledge of payroll legislation and hospitality wage rules.


• Systems & Process Management:


• Ensure timecards are reviewed, approved, and finalized within established deadlines.


• Partner with department leaders to reinforce manager accountability for accurate scheduling, timekeeping, approvals, missed punches, and payroll submissions.


• Review timekeeping exceptions and identify patterns, recurring issues, or control weaknesses requiring corrective action.


• Partner with Human Resources and Accounting to ensure employee master data and payroll-related changes are accurately reflected across all systems.


• Develop, maintain, and continuously improve payroll procedures, checklists, calendars, and standard operating procedures.


• Continuously improve payroll processes to enhance efficiency and accuracy.


• Support the month-end and year-end close process for payroll-related accounts.


• Prepare or support payroll accruals, including accrued wages, vacation, bonuses, incentives, payroll taxes, benefits, and other employee-related liabilities.


• Analyze payroll and labor cost trends and identify significant variances, unusual activity, or potential financial risks.


• Support annual budgeting, forecasting, labor cost analysis, and other financial planning activities as requested.


• Assist with annual payroll tax reporting, W-2 reconciliation, year-end processing, and other required payroll filings and reporting.


• Provide prompt and discreet support to employees regarding payroll inquiries.


• Uphold the hotel’s service standards in all internal communications.


• Coordinate with HR on employee lifecycle changes (onboarding, terminations, promotions).

Qualifications

• Bachelor’s degree in Accounting, Finance, Human Resources, Business Administration, or a related field preferred.


• 2–5 years of payroll experience , preferably in a complex hospitality, hotel, union, or multi-department environment.


• Experience processing payroll for both union and non-union employees strongly preferred.


• Experience with ADP strongly preferred


• Luxury or full-service hotel experience preferred.


• Experience with high-volume, complex payroll involving multiple pay groups, departments, rates, earnings codes, and employee classifications preferred.


• Strong knowledge of payroll principles, wage and hour practices, payroll taxes, deductions, and compliance requirements.


• Excellent attention to detail, organizational skills, confidentiality, and integrity.


• Strong analytical, communication, and interpersonal skills.


• Certification such as CPP (Certified Payroll Professional) or FPC.


• Demonstrated ownership and accountability for complex payroll operations.


• Ability to identify discrepancies, determine root causes, and implement effective solutions.


• Sound judgment when interpreting payroll, contractual, and compliance requirements.


• Ability to manage sensitive information, competing priorities, and recurring deadlines with professionalism and discretion.


• Commitment to the service excellence and attention to detail expected within a luxury hospitality environment.

Salary Range: 85000-95000

Salary Range

85000-95000

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