Payroll Implementation Specialist

Asure Software; Virginia Beach (VA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K Program with 3% safe harbor contribution

Employee Stock Purchase Program

Job summary

Asure Software seeks a Client Implementation Specialist for its Virginia Beach office. This hybrid position requires expertise in HCM software implementation and strong customer service skills. Successful candidates will have 3+ years of experience in related consulting roles, a Bachelor’s Degree, and proficiency in HRIS, including Asure Software.

The role demands excellent communication and project organization skills. Benefits include medical, dental, vision, and a competitive salary range of $65,000 - $85,000.

Qualifications

• 3+ years of consulting experience in implementing HCM software systems.
• 3+ years of specialized knowledge of local, state, and federal laws.
• Experience with web-based recruiting systems and HRIS software.

Responsibilities

• Implement software for clients while providing subject matter expertise.
• Conduct group presentations and training sessions.
• Investigate and resolve errors in implementation cases.

Skills

Customer service passion

Project organization skills

Communication skills

HRIS experience

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office

Asure Software

Job description

This is a hybrid position located at our Virginia Beach, VA office.

Responsibilities

• Follow corporate or departmental policies, procedures, and service standards in conjunction with management.
• Provide a complete and successful implementation for your clients, while being a subject matter expert with our software.
• Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software.
• Confer with customers by telephone or video calls and email to provide information about products and services.
• Answer customer inquiries regarding system access or system questions to resolve problems.
• Ask questions in accordance with instructions to obtain various specified information, such as client’s primary and HR contact, employee headcount and work locations.
• Investigate and correct errors on implementation cases and accounts in CRM system.
• Relay client concerns to the appropriate team.
• Prepare responses to correspondence containing routine inquiries.
• Retrieve corporate documents or case records.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.
• Work to determine root-cause issues, identify trends, and increase customer satisfaction.
• Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure.
• Provide administrative support.
• Performs other duties as assigned to support overall departmental and Asure client needs.
• Deliver results on time.
• Ensure client product and Asure procedure adoption.
• Provide status reports and overall project updates to the project team.

Qualifications

• Bachelor’s Degree preferred or equivalent experience.
• 3+ years of proven professional consulting experience in implementing HCM software systems.
• 3+ years as an expert and/ or specialized knowledge of local, state and federal laws and regulations in Basic Payroll, Benefit Enrollment and Management, Recruitment, Performance Management and Developmental Tactics.
• 3+ years of proven experience with an HRIS, payroll software (Asure Software preferred), and web-based recruiting systems is preferred including logging into other systems and knowing what reports need to be pulled by the different systems.
• 3+ years proven project organization and presentation skills.
• Passion for customer service and overall customer success.
• Excellent verbal and written communication skills.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training.
• Ability to teach adult learners new technologies and processes.
• Proficient in Microsoft Office applications and other software applications and tools is required.
• Willingness to learn and take ownership on projects.
• Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency.
• Ability to travel from time to time (limited travel)

Compensation

The base salary range for this position is $65,000 - $85,000 based on relevant experience, skills, and industry knowledge.

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO

We are an equal opportunity employer.