Payroll and Accounting Business System Support Specialist

Cherokee Millwright, Inc.; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health savings and flexible spending

Life insurance and disability

401(k) Savings Plan

Employee assistance program

Job summary

EMCOR Mechanical Services (EMS) in Downers Grove, IL is seeking a Payroll and Accounting Business System Support Specialist to provide tier 1 COINS ERP support, manage incoming tickets, and log resolutions in ServiceNow. You will collaborate with the COINS ERP Support Team, perform basic administration tasks, and help document processes.

The ideal candidate is analytical, customer-focused, and able to work independently while handling confidential information and multiple tasks in a fast-paced

Qualifications

• Two+ years in a technology or ERP setting, COINS experience preferred.
• Familiarity with ERP modules including AP, AR, Payroll, HR, Job Costing, and Work Order.
• Strong organizational, attention to detail, and ability to prioritize.
• Excellent analytical, documentation, and communication skills; able to work independently.

Responsibilities

• Serve as first point of contact for ERP-related calls, emails, and ticket submissions.
• Triage, classify and resolve or elevate support tickets in a timely manner.
• Address Tier 1 COINS user needs with a customer service focused attitude and demeanor, and log resolutions in ServiceNow
• Manage basic system administration tasks (password resets, unlocking accounts, user terminations, etc.)
• Work with the support team to expand knowledge of various ERP modules and processes
• Participate in troubleshooting and testing of new software features and upgrades
• Assist in file maintenance upkeep for all operating companies as necessary and as new modules or features are rolled out
• Assist in creating new documentation and maintaining up-to-date documentation
• Assist in planning any peropne user conferences and team meetings
• Travel infrequently as business needs arise. Anticipating travel to be approximately 10% of work time

Skills

ERP system knowledge

Analytical skills

Documentation skills

Communication skills

Independent work

Tools

COINS ERP

Microsoft Office

Job description

EMCOR Mechanical Services (EMS) companies provide mechanical, automation, and energy solutions, as well as a range of other professional services. From healthcare and education to technology, transportation, retail, government, and more, EMS companies operate in a wide array of environments.

EMCOR Mechanical Services (EMS) has an opportunity for an Payroll and Accounting Business System Support Specialist. This position is based out of Downers Grove, IL.

Within the EMS division we have an internal team that supports approximately 30 EMCOR Operating Companies who utilize COINS as their ERP system. The ideal candidate for the Payroll and Accounting Business System Support Specialist position will be analytical, customer-focused and be able to provide tier 1 support in internal customers. This position will help manage incoming support tickets, answer questions and log resolutions in the ServiceNow help desk application, as well as elevate and manage higher level support ticket needs within the team. You will be expected to work independently, as well as alongside the COINS ERP Support Team, and must be able to work well under pressure, handle a wide variety of tasks, and be comfortable handling confidential information.

• Serve as the first point of contact for incoming ERP-related calls, emails, and ticket submissions
• Triage, classify and resolve or elevate support tickets in a timely manner
• Address Tier 1 COINS user needs with a customer service focused attitude and demeanor, and log resolutions in ServiceNow
• Manage basic system administration tasks (password resets, unlocking accounts, user terminations, etc.)
• Work with the support team to expand knowledge of various ERP modules and processes
• Participate in troubleshooting and testing of new software features and upgrades
• Assist in file maintenance upkeep for all operating companies as necessary and as new modules or features are rolled out
• Assist in creating new documentation and maintaining up-to-date documentation
• Assist in planning any peropne user conferences and team meetings
• Travel infrequently as business needs arise. Anticipating travel to be approximately 10% of work time

• At least two years of professional experience in a technology-related or ERP setting; COINS experience preferred.
• Familiarity with various ERP modules such as Accounts Payable, Accounts Receivable, Job Costing, Payroll, Human Resources, Work Order Management, Dispatch, etc.
• Strong organizational skills with the ability to prioritize multiple project tasks with excellent attention to detail.
• HVAC Construction and/or HVAC service industry preferred
• Excellent analytical, documentation, and communication skills.
• Advanced MS Office. Proficiency with Microsoft Word, Outlook, SharePoint, and Excel required.
• Proven track record of dependability, reliability, and personal accountability, including working independently under limited supervision.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills essential to contribute to our continued growth and success.

Equal Opportunity Employer/Veterans/Disabled

Please review our Affid.

Compensation Range: $28.85/hr - $36.06/hr

Other Compensation: NA

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.