Payroll Analyst

Samsung; Plano (TX); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Samsung Electronics America, headquartered in Plano, TX, is seeking a Senior Payroll Specialist for its North America Shared Service Center. The role emphasizes accuracy, efficiency, and collaboration across HRIS and payroll systems to support high-volume processing.

You will work with cross-functional teams to improve processes, maintain data integrity, and ensure compliance. The job involves mentoring analysts and delivering clear reporting to leadership.

Formación

• 5+ years US & CAN payroll experience, preferably in a shared services or 3rd party setting.
• 4+ years in customer service related field with strong customer relationship skills.
• Experience with top tier payroll/HRIS systems (UltiPro, Dimensions, Workday or similar).
• Ability to troubleshoot and resolve requests using predefined and creative solutions.

Responsabilidades

• Fulfill day-to-day payroll service functions including timecard maintenance and data integrity across payroll systems.
• Ensure compliance with federal, state and local regulations in processing payroll.
• Manage relationships within defined SLAs and provide research, resolution and support to workers, HR, accounting and benefits teams.
• Act as Level 3 Customer Experience point of contact for payroll inquiries via ticketing, phone and other channels.
• Evaluate processes for efficiencies and opportunities for continuous improvement.
• Lead reporting, including basic to intermediate data for internal and external stakeholders.
• Assist with system enhancements by collecting user requirements and driving projects.

Conocimientos

Customer service

Payroll processing

HRIS knowledge

Troubleshooting

Communication skills

Time management

Auditing

MS Office

Herramientas

UltiPro

Dimensions

Workday

Descripción del empleo

Position Summary

This role is not eligible for immigration sponsorship

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Job Summary

The Samsung North America Shared Service Center Payroll Team is a dynamic, high-energy team providing top-tier payroll management to companies who Own the Unknown ! If you are a customer service-oriented team player at heart, with keen attention to detail and a passion for problem solving, there is no better place for you than Samsung!

As a Senior Payroll Specialist, one of your key objectives in supporting our high volume processing is to improve accuracy and increase efficiency. In this role, we challenge you to bring your best on a daily basis and welcome your ideas for how to do things differently and better. You will use your well-rounded problem solving skills to creatively address workforce payment questions and collaborate with Samsung teams to foster an environment in which continuous improvement is the standard.

In pursuit of success, the NA SSC Payroll Team works cross-functionally with internal partners including Human Resources, HRIS and Benefits to ensure accurate and timely processing of payroll and related transactions.

At Samsung, you have the freedom to provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.

Key Responsibilities

• Fulfill day-to-day functions of the payroll service team including but not limited to: Dimensions timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems
• Ensure Samsung company representatives utilize appropriate processing procedures within federal, state and local compliance regulations
• Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors
• Act as the Level 3 Customer Experience team for payroll related inquiries submitted via Service Request ticketing system, phone and other various channels
• Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement
• Manage leaves of absence and calculation of supplemental benefit payments
• Mentor payroll analysts and employee support center representatives to elevate fundamental payroll knowledge
• Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders
• Lead various project initiatives and influence results including collection of user requirements for system enhancements and solutions
• Deliver business performance reviews and educational presentations to various audiences from front line employees to senior leadership
• Sustain periodic and cumulative audit processes for monthly, quarterly and annual activities
• Other duties as assigned

Qualifications

• 5+ years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment
• 4+ years in customer service related field and ability to demonstrate strong customer relationship skills
• Experience with top tier payroll and HRIS systems (UltiPro, Dimensions, Workday or similar)
• Ability to troubleshoot and resolve requests using pre-defined and creative solutions
• Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form
• Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals
• Payroll audit, control, quality assurance and/or tax management experience
• Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses
• Demonstrate intermediate knowledge of Microsoft Office Products, specific