NA SSC Payroll Service Manager

Samsung Electronics America; Plano (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Tuition assistance

Paid time off

Wellness incentives

Employee purchase program

Job summary

Samsung Electronics America is seeking a Payroll Service Manager to lead a team of 4-6 analysts across NA payroll operations. You will drive accuracy, efficiency, and customer experience while partnering with Human Resources, HRIS and Benefits to ensure timely payroll processing and continuous improvement.

The role emphasizes leadership, process improvement, and strong communication with internal stakeholders.

Qualifications

• 7+ years of progressive leadership experience in a complex payroll or shared service environment.
• 4+ years in customer service or related field with strong customer relationships.
• Experience with top-tier payroll and HRIS systems (UltiPro, Kronos, Workday or similar).
• Ability to troubleshoot and resolve requests with pre-defined and creative solutions.
• Exceptional communication skills for varied audiences.
• Payroll audit, control, quality assurance and/or tax management experience.
• Payroll accounting including GL posting, accruals and reconciliation.

Responsibilities

• Lead, develop and mentor a team of 4-6 payroll professionals to deliver high-quality payroll services.
• Manage day-to-day payroll team activities within SLAs and audit controls.
• Collaborate with HR, HRIS, Benefits and vendors to ensure accurate processing.
• Produce reports and present results to stakeholders from frontline staff to leadership.
• Drive continuous improvement and project initiatives across payroll processes.

Skills

Leadership

Payroll systems

Customer relationships

Problem solving

Communication

Education

Bachelor's degree

Tools

UltiPro

Kronos

Workday

Job description

Position Summary

This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Samsung North America Shared Service Center Payroll Team is a dynamic, high-energy team providing top-tier payroll management to companies who Own the Unknown! If you are a customer service-oriented team player at heart, with keen attention to detail and a passion for problem solving, there is no better place for you than Samsung! As a Payroll Service Manager, you will lead a team of 4-6 Payroll Analysts in delivering a high quality payroll experience to our North America companies. One of your key objectives in supporting our high volume processing is to improve accuracy and increase efficiency. In this role, we challenge you to bring your best on a daily basis and welcome your ideas for how to do things differently and better. You will use your well-rounded problem solving skills to creatively address workforce payment questions and collaborate with Samsung teams to foster an environment in which continuous improvement is the standard. In pursuit of success, the NA SSC Payroll Team works cross-functionally with internal partners including Human Resources, HRIS and Benefits to ensure accurate and timely processing of payroll and related transactions. At Samsung, you have the freedom to provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.

• Lead, develop and mentor a team of 4-6 payroll professionals to achieve consistent results in an increasingly complex environment
• Own accountability for day-to-day management of payroll service team activities including but not limited to: scheduled and off cycle process completion, consistent application of payroll controls and audit processes, service level agreements, and auditing of data sets between various payroll source systems
• Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors
• Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals
• Act as key service escalation point for payroll team and elevate issues to Payroll Leadership
• Ensure Samsung company representatives utilize appropriate processing procedures including prescribed timelines
• Maintain up to date procedural documents and review processes for increased efficiencies and opportunities for continuous improvement
• Drive training goals including position-based curriculum, fundamental payroll knowledge, career path topics and job shadowing program
• Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders
• Lead various project initiatives and influence results including collection of user requirements for system enhancements and solutions
• Deliver business performance reviews and educational presentations to various audiences from front line employees to senior leadership
• Sustain periodic and cumulative audit processes for monthly, quarterly and annual activities
• Actively drive team metrics tracking, analysis and reporting
• Proactively monitor FLSA & local regulatory compliance requirements, assess impact on business interests and proactively recommend organizational education & communication actions
• Contribute to, represent and execute the NA SSC Payroll Team strategic vision in conjunction with the greater NA SSC and Samsung NA corporate strategies
• Other duties as assigned

Skills and Qualifications

• 7+ years of progressive leadership experience in a complex environment, preferably a 3rd party US & CAN payroll or shared service function
• 4+ years in customer service related field and ability to demonstrate strong customer relationship skills
• Experience with top tier payroll and HRIS systems (UltiPro, Kronos, Workday or similar)
• Ability to troubleshoot, resolve, and proactively address requests independently using pre-defined and creative solutions
• Exceptional communication skills including the ability to adjust messaging for various levels of recipients
• Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form
• Payroll audit, control, quality assurance and/or tax management experience
• Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses
• Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint
• APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred
• Bachelors degree preferred

Key Results Areas

• Support payroll accuracy SLA at or above current SSC requirements
• Support payroll team service request ticket resolution SLA at or above current SSC requirements
• Ensure key quality control activities are completed according to established schedule and guidelines
• Lead team projects and continuous improvement initiatives

Regular full-time employees have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees are eligible for MBO bonus compensation, based on company, division, and individual performance.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).