Payroll Analyst

City of Greensboro, NC; Greensboro (NC); On-site; USD 54,000 - 71,000; Full time

Job summary

City of Greensboro, NC is seeking a Payroll Analyst to support the Assistant Payroll Manager and lead Payroll Technicians. You will audit timekeeping, monitor payroll processes, and maintain system configurations to ensure accurate and compliant payroll operations.

You will collaborate with Finance, IT, and department liaisons to resolve discrepancies, test system changes, and prepare payroll reports. A strong background in ERP payroll systems and MS Office is essential for success in this role.

Qualifications

• Associate’s Degree or higher; CPP certification (or equivalency) with 7+ years payroll experience.
• 4+ years of payroll best practices; federal and state processing regulations regarding payroll and taxes.
• Experience with an ERP payroll system, Workforce Management/Infor, or related payroll processing systems.
• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, OneNote, Copilot, etc.)

Responsibilities

• Audit employee timekeeping records in Workforce Management to verify hours, attendance, schedules, pay and documentation.
• Research and resolve payroll-impacting discrepancies in collaboration with City departments.
• Perform historical edits and leave balance audits.
• Lead and guide Payroll Technicians on timekeeping requirements and procedures.
• Review payroll data to identify errors, unusual activity, and compliance concerns.
• Coordinate year-end and monthly payroll reports and reconciliations.
• Coordinate payroll system tests and test scenarios for updates and interfaces.
• Serve as lead for Infor support tickets and payroll-related projects.
• Back up Payroll Technician during absences and support team development.
• Reconcile payroll registers and payroll-to-general-ledger accounts with Finance staff.
• Maintain payroll documentation and ensure adherence to policies and controls.
• Collaborate with employees and stakeholders to resolve payroll issues and ensure smooth operations.

Skills

Payroll regulations

ERP payroll systems

Infor WFM

MS Office 365

Education

Associate’s degree or higher

CPP certification (equivalency possible)

Tools

Infor Workforce Management

ERP payroll systems

Job description

Accuracy That Matters--- Be the Expertise Behind Accurate Payroll

The City of Greensboro Finance Department is seeking a detail-oriented and analytical Payroll Analyst to join the Financial & Administration Services Division. This position supports the accuracy, compliance, and integrity of the City's payroll and timekeeping operations. Supporting the Assistant Payroll Manager, the Payroll Analyst monitors payroll activities, analyzes and resolves discrepancies, maintains critical payroll system configurations, and serves as a key resource for payroll staff, department Liaisons, and other City partners.

Compensation and Benefits:

Estimate Salary Range: $54,102.00 - $71,187.00 Full Salary Range: $54,102.00 - $96,814.00

Work Schedule:

Monday-Friday 8:00 am - 5:00 pm

***Note: Personal background record and credit checks will be conducted as part of the hiring process.

About Finance & Financial and Administration Services:

The Finance Department plays a critical role in safeguarding the City's financial resources and supporting responsible financial management across the organization. Within the Financial & Administration Services Division, the Payroll team helps ensure employees are paid accurately and timely while maintaining effective payroll systems, financial controls, reporting, and compliance with applicable requirements.

Why You’ll Love Working With Us:

• Make a direct impact: Help ensure accurate and timely pay for the City's workforce.
• Be a payroll resource: Serve as a key point of contact for complex timekeeping, payroll, and system-related questions.
• Work across the organization: Partner with Finance, People and Culture, IT, department managers, Liaisons, and employees to resolve issues.
• Use technology and analysis: Work with payroll and timekeeping systems to identify discrepancies, test system changes, and protect payroll accuracy.
• Lead and develop others: Provide day-to-day guidance to Payroll Technicians and help strengthen team operations.

About the Role:

As a Payroll Analyst, you will support the Assistant Payroll Manager in the administration and oversight of payroll functions while serving as the team lead for Payroll Technicians. You will audit timekeeping and payroll data, research discrepancies, maintain system configurations, perform reconciliations, support reporting, and help ensure payroll processes remain accurate, compliant, and efficient. This job is Exempt and is not subject to the overtime provisions of the Fair Labor Standards Act

Key responsibilities include:

• Audit employee timekeeping records in Workforce Management (WFM) to verify hours worked, attendance, schedules, pay and attendance codes, adjustments, and supporting documentation.
• Research and resolve payroll-impacting discrepancies in collaboration with department Liaisons and other City departments.
• Perform authorized historical edits and leave balance audits.
• Provide guidance to department Liaisons regarding timekeeping requirements, coding practices, discrepancy resolution, and WFM procedures.
• Review payroll data, including earnings, deductions, taxes, benefits, and reporting, to identify errors, unusual activity, and compliance concerns.
• Prepare, reconcile, and process monthly benefit reports and the North Carolina Pension report, as well as quarterly and year-end payroll reports.
• Coordinate annual payroll year-end rollover activities with Benefits and IT Business Operations, including system configurations, tax rates, wage bases, deduction limits, and pay and deduction codes.
• Maintain, monitor, and test payroll pay and deduction codes to support accurate tax, benefit, accounting, reporting, and payroll processing.
• Develop and execute payroll system test scenarios and test payrolls to validate system updates and identify potential impacts to employee pay, taxes, deductions, reporting, accounting, and system interfaces.
• Serve as the lead contact for payroll-related Infor support tickets, including troubleshooting, testing, documentation, and resolution.
• Coordinate special payroll projects and provide analytical and operational support for payroll initiatives.
• Serve as the first backup to the Payroll Technician for payroll processing during absences.
• Partner with Finance staff to reconcile payroll registers and payroll-to-general-ledger accounts, research variances, and coordinate corrections.
• Serve as team lead for Payroll Technicians by providing day-to-day guidance, coordinating assignments, reviewing work for accuracy, and supporting team development.
• Maintain accurate payroll documentation and follow established policies, procedures, internal controls, and regulatory requirements.
• Collaborate with employees, Finance staff, department managers, Liaisons, IT, and other stakeholders to resolve payroll issues and maintain effective payroll operations.

Bring Your Payroll Expertise to Finance:

If you’re an analytical professional who enjoys solving complex problems, working with financial and employee data, and ensuring accuracy behind the scenes, the Payroll Analyst role offers an opportunity to make a meaningful impact on the City's workforce. Your attention to detail, systems knowledge, and ability to collaborate will help ensure Greensboro's payroll operations remain accurate, reliable, and responsive.

Ready to Make an Impact?

Bring your payroll expertise, analytical skills, and commitment to accuracy to the City of Greensboro Finance Department, Financial & Administration Services Division, and help ensure every aspect of the payroll process is handled with precision, integrity, and care.

Minimum Qualifications:

• Associate's Degree or higher
  • "OR" an equivalency of CPP (Certified Payroll Professional)with 7+ years of related payroll experience.
• 4+ years of payroll best practices; federal and state processing regulations regarding payroll and taxes
• Experience with an ERP payroll system, Workforce Management/Infor, or "directly" related payroll processing systems
• Proficient in using Microsoft Office 365 (Word, Excel, PowerPoint, OneNote, Copilot, etc.)

Preferred Qualifications:

• Bachelor's Degree or higher in Accounting, Finance, Business Administration (MBA or BBA) fields
• Management or supervisory experience with direct reports.
• 7+ years of Payroll experience, Infor, and WFM experience.
• Payroll processing experience within a local government, state agency, county, or public educational system