The Payroll Administrator is responsible for administering employment verification requests and payroll garnishments while ensuring compliance with federal, state, and local regulations. This role serves as a key point of contact for employees, government agencies, courts, and third-party vendors regarding payroll-related inquiries. The ideal candidate is highly organized, detail-oriented, and capable of managing sensitive and confidential information with accuracy and professionalism.
Essential Duties and Responsibilities
Employment Verifications
- Process and respond to employment and income verification requests through designated verification vendors and internal processes.
- Review verification requests to ensure proper authorization and compliance with company policies and privacy requirements.
- Coordinate with employees, lenders, government agencies, and third-party vendors regarding employment verification inquiries.
- Maintain accurate records of verification requests and responses.
- Monitor service levels and ensure timely completion of all verification requests.
- Receive, review, and administer wage garnishment orders, including child support, tax levies, creditor garnishments, and bankruptcy orders.
- Calculate and process garnishment deductions in accordance with federal, state, and local regulations.
- Communicate with employees regarding garnishment notifications and deductions as appropriate.
- Coordinate remittances to agencies, courts, and other authorized recipients.
- Monitor garnishment balances and termination notices to ensure accurate withholding and timely release of deductions.
- Maintain detailed documentation and audit-ready records for all garnishment activity.
Payroll Support
- Assist with payroll processing activities as needed to ensure timely and accurate payroll administration.
- Research and resolve payroll discrepancies related to employment verifications and garnishments.
- Partner with Human Resources, Legal, Benefits, and Finance teams to ensure compliance with applicable laws and company policies.
- Support internal and external audits by providing required documentation and reports.
- Maintain payroll records in accordance with record retention requirements.
- Identify opportunities to improve payroll processes, efficiency, and employee experience.
Qualifications
Required Education and Experience
- Associate's degree in Human Resources, Accounting, Finance, Business Administration, or a related field, or equivalent work experience.
- 2-4 years of payroll administration experience.
- Experience managing employment verifications and payroll garnishments.
- Working knowledge of payroll laws and regulations affecting wage deductions and income reporting.
- Experience with payroll and HRIS systems.
Preferred Qualifications
- Experience with multi-client, multi-state payroll environments.
- Experience working with third-party verification vendors such as The Work Number or similar services.
Knowledge, Skills, and Abilities
- Strong attention to detail and commitment to accuracy.
- Ability to handle highly confidential information with discretion.
- Excellent organizational and time management skills.
- Strong customer service and communication skills.
- Ability to interpret court orders, legal notices, and government documentation.
- Proficiency with Microsoft Office Suite, particularly Excel.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving skills.