Payments Systems Analyst — Drive Operational Excellence

Greenstate Credit Union; North Liberty (IA); On-site; USD 79,000 - 93,000; Full time

Job summary

GreenState Credit Union is seeking a Payment Systems Business Analyst to support continuous improvement and reliable payment services. You will partner with business and technical teams to document needs, translate requirements into actionable specs, and help implement payment changes while monitoring performance and controls.

The role emphasizes strong analytical and communication skills, collaboration across departments, and ensuring alignment with policies to benefit members and staff.

Qualifications

• Bachelor's degree in Business Administration, Finance, Information Systems, Accounting, Operations, or a related field; or an equivalent combination of education and experience.
• 3-5 years of experience supporting business analysis, systems analysis, payment operations, process improvement, financial services operations, or a related discipline.
• Experience in a financial institution, payments organization, fintech company, or credit union environment, preferred.
• Demonstrated ability to analyze business needs, document requirements, evaluate processes, and recommend solutions that improve operational effectiveness and service delivery.
• Working knowledge of payment systems, financial services operations, or transaction processing environments.
• Strong analytical, problem-solving, and critical thinking skills with the ability to independently manage routine and moderately complex assignments and appropriately escalated higher-risk issues.
• Strong communication and relationship-building skills with the ability to collaborate effectively across business, operational, technical, and vendor teams.
• Ability to support system enhancements and process improvements through testing, validation, implementation, and documentation activities.
• Proficiency with business technology, reporting, and Microsoft Office tools used to analyze information, support decision-making, and document business processes.
• Must be bondable.

Responsibilities

• Partner with business stakeholders and technical teams to identify, analyze, and document business needs, ensuring payment system solutions align with operational, compliance, risk management, and member service objectives.
• Facilitate the translation of business requirements into clear, actionable documentation that supports system enhancements, process improvements, and operational efficiencies.
• Support the successful implementation of payment system changes by participating in solution design, testing, validation, and deployment activities to ensure business requirements are met.
• Analyze payment processes, operational workflows, system performance, and transaction activity to identify trends, risks, gaps, and opportunities for continuous improvement.
• Contribute to the ongoing effectiveness and reliability of payment services by helping resolve operational issues, researching root causes, and recommending practical business solutions.
• Maintain accurate and current business documentation, including requirements, workflows, procedures, testing artifacts, and controls that support operational consistency, knowledge transfer, and audit readiness.
• Partner with cross-functional stakeholders to support payment-related initiatives, ensuring alignment, communication, and coordination throughout the change lifecycle.
• Develop and deliver reporting, analysis, and insights that support informed decision-making, operational effectiveness, and service improvement opportunities.
• Support compliance, risk management, and control objectives by evaluating the operational impact of proposed changes and ensuring adherence to established policies and procedures.
• Contribute to a culture of continuous improvement by identifying opportunities to enhance payment processes, strengthen controls, improve efficiency, and elevate the member and employee experience.
• Perform other duties and special projects as assigned.

Skills

Analytical skills

Problem-solving

Critical thinking

Communication skills

Relationship-building

Education

Bachelor's degree in Business Administration, Finance, Information Systems, Accounting, Operations, or related field

Tools

Microsoft Office

Reporting tools

Job description

GreenState Credit Union is seeking a Payment Systems Business Analyst to support continuous improvement and reliable payment services. You will partner with business and technical teams to document needs, translate requirements into actionable specs, and help implement payment changes while monitoring performance and controls.

The role emphasizes strong analytical and communication skills, collaboration across departments, and ensuring alignment with policies to benefit members and staff.