PAYMENTS SPECIALIST

Vermont Federal; Burlington (VT); On-site; USD 53,000 - 79,000; Full time

Job summary

Vermont Federal Credit Union is seeking a Payments Specialist to support ACH, Inclearing, wire processing, Real Time/FedNow payments, and other payment functions for retail and commercial accounts. Based at the Kennedy Drive Operations Center in South Burlington, VT, this role focuses on accurate processing and collaborative service.

The position emphasizes compliance, customer service, and teamwork, with an hourly range of $25.42–$38.13.

Qualifications

• Three to five years of similar or related experience.
• Two-year college degree or certification or completion of vendor training.
• Work involves confidential and discreet communication with others; requires diplomacy and tact.
• Strong analytical and communication skills.
• Proficient with general office equipment and spreadsheet software.

Responsibilities

• Clear share draft exceptions by reviewing history and activity; return/pay decisions and fee assessment.
• Reconcile ACH files; research unposted debit items; process returns and maintain origination files.
• Provide compliance and processing support on Inclearing, wire processing, and ACH; handle disputes.
• Process return checks, notify about overdrawn accounts, monitor for potential fraud.
• Post foreign check deposits and foreign exchange items as needed; manage related letters.
• Deliver service aligned with the Credit Union's Core Values.

Skills

Analytical skills

Communication skills

Excel

Education

Two-year college degree or equivalent

Tools

Excel

Job description

Vermont Federal Credit Union values each individual and their unique abilities and strengths to help form the foundation of Vermont Federal’s culture. Our employees are at the core of Vermont Federal and we strive to make that a priority every day. As an organization, our stated Purpose is to help Vermonters prosper, no matter where they may be on life’s journey. Every employee at Vermont Federal Credit Union contributes in their own way to achieve this goal and is set up for success in a fun, supportive, and collaborative environment. We are looking for friendly, self-motivated individuals who enjoy helping people, have strong communication skills, are detail-oriented, and enjoy working as part of a team. If you are interested in a career in the financial service industry and want to make a difference in your community, we want you to be part of our team. Please visit our website for full details of our very competitive benefits program.

Payments Specialist – South Burlington, VT

Vermont Federal Credit Union is searching for a Payments Specialist based out of the Kennedy Drive Operations Center.

The Payments Specialist is responsible for supporting ACH, Inclearing, Wire processing, Real Time/FedNow Payments, and other payment-related functions, for retail and commercial accounts. Provides quality service in the credit union's payment services department by working collaboratively with other credit union departments.

Hourly Range: $25.42 - $38.13

Job Description:

• Clear share draft exceptions by reviewing account history and activity, making appropriate return/pay decisions. Assess/reverse fees as necessary. Return checks for insufficient funds, closed accounts, stopped payments, and uncollected funds. Processes returned checks.
• Reconcile and clear exceptions that result from posting the ACH files. Research all unposted debit items, make return/pay decisions, assess fees if appropriate, and prepare the return ACH file. Inputs new origination and maintain existing. Create Retail online banking file and process HSA file for HR.
• Provide compliance and processing support to the front-line staff on Inclearing, wire processing, and ACH items. Handle complex research issues relating to share drafts, wires and ACH items. Respond to member inquiries on share draft, wire and ACH transactions when they cannot be handled by branch staff. Understand and communicated the regulatory issues relating to share draft, wires and ACH processing to ensure that the Credit Union is always in compliance. Process all ACH and Sharedraft disputes and adjustments. Follow up on wire rejects and wire traces. Take member call-in wire requests.
• Process Return checks to us. Send letters to overdrawn accounts and provide management with information on overdrawn accounts due to the returns. Review return items for potential fraud/account abuse. Process all synergent adjustments and input adjustments as necessary.
• Post Foreign check deposits, foreign exchange deposits, and other items as needed. Send letters and process stale dated official check items.
• Deliver outstanding service that is in alignment with the Credit Union’s Core Values.

Requirements:

• Three years to five years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Strong analytical and communication skills.
• Must be proficient with general office equipment and spreadsheet software.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Vermont Federal Credit Union we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Vermont Federal Credit Union is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.